Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Clark

Kathryn Clark

Summary

Polished hotel front desk manager with over 9 years of experience and passion for the hotel industry. Personable, experienced with conflict resolution and sensitive to others' needs. My main goal is to find a company willing to help me grow as a team member to reach my goals of General Manager.

Overview

11
11
years of professional experience

Work History

Front Desk Manager

HolidayInn Express & Suites
04.2022 - 07.2024
  • Coordinated with housekeeping, maintenance and Valet to meet all guest needs.
  • Insured breakfast, front desk and market supplies were always stocked.
  • Trained all new front desk and valet team members.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Increased customer service ratings through personable service.
  • Assigned rooms and Checked in guest using Concerto.
  • Acknowledged every guest by name and thank them for being a IHG member (by level)

Auto Tech

USPS
10.2020 - 04.2022
  • Receives directly and/or transports US mail from the US Postal Service main processing facility, on a time-sensitive daily schedule
  • Prepares, weighs, and scans chargeback bar codes, and meters appropriate classes of outgoing US mail to both domestic and international destinations, in accordance with US
  • Postal Service regulations and the Domestic Mail Manual
  • Performs miscellaneous job-related duties as assigned.

AYS Rep

Renaissance hotel, 9801 Natural
01.2020 - 03.2020
  • Run and check daily reports, contingency lists, and credit card authorization reports
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager
  • Exceeded goals through effective task prioritization and great work ethic.

Reservations Agent

Stoney Creek Hotel & Conference Center 5291
07.2018 - 02.2019
  • Responsible for taking reservations for fifteen different properties
  • Answer all inquiries pertaining to individual hotels; including room types, rates, and amenities as well as surrounding areas
  • Handling chain-wide loyalty program applications and processing applications
  • Ensure that proper selling techniques were utilized to sell rooms.

Assistant General Manager

Americinn Hotel & Suites
05.2017 - 05.2018
  • Mentored and motivated team members to achieve challenging business goals.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.

Assistant General Manager / Night Audit

Holiday Inn Express
11.2015 - 05.2017
  • Developed and met operational budgets and quality goals
  • Ensured that brand and quality standards are met throughout the organization
  • Conducted safety and security training programs
  • Inspected rooms and ensured cleanliness and maintenance goals were met

HouseKeeping Supervisor/Front Desk Agent/Night Auditor

Cornhusker Marriott
02.2013 - 06.2015
  • Provide efficient, friendly and cordial service at the front desk
  • Spoke with guest using a positive and clear speaking voice
  • Prepared morning reports, assigned housekeeping staff to room responsibilities, gave direction to laundry staff and assigned duties to common area staff
  • Inspected guestrooms to ensure that they meet the hotel standards
  • Made change, handled cash and balanced an assigned house bank

Education

Associates Degree - Office Administration

Kaplan University
Lincoln, NE
2008

High School Diploma -

Lincoln High School
Lincoln, NE
05.2005

Skills

9 years of experience in customer service and 7 years of hospitality management

Timeline

Front Desk Manager

HolidayInn Express & Suites
04.2022 - 07.2024

Auto Tech

USPS
10.2020 - 04.2022

AYS Rep

Renaissance hotel, 9801 Natural
01.2020 - 03.2020

Reservations Agent

Stoney Creek Hotel & Conference Center 5291
07.2018 - 02.2019

Assistant General Manager

Americinn Hotel & Suites
05.2017 - 05.2018

Assistant General Manager / Night Audit

Holiday Inn Express
11.2015 - 05.2017

HouseKeeping Supervisor/Front Desk Agent/Night Auditor

Cornhusker Marriott
02.2013 - 06.2015

Associates Degree - Office Administration

Kaplan University

High School Diploma -

Lincoln High School

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