Kathryn Coffey
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Analyst position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Quality Assurance Analyst
Aon Corporation
08.2023 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
Benefit Enrollment Specialist
Aon Corporation
10.2022 - 08.2023
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Emergency Room Patient Care Technician
Clay County Memorial Hospital
11.2019 - 04.2020
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Liaised between nurses, physicians, patients and visitors.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
Bar Manager
Blue IV Entertainment
03.2018 - 11.2019
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Oversaw hiring, staffing, and labor law compliance.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
Bartender
Comanche Red River Hotel Casino
11.2016 - 03.2018
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Line Server
Qdoba Mexican Grill
11.2011 - 05.2016
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
- Rung up purchases, gave change and issued receipts.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted cashiers with processing customer payments and documenting orders.
- Took customer orders and prepared take-out items.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept work and food areas pristine to meet presentation and food safety requirements.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Received and stored incoming supplies according to procedures.
- Tracked meal purchases and accepted payments at cash register.
- Prepared ingredients and recipe components ahead of time.
- Provided exemplary service to students, staff and visitors.
Education
No Degree - Nursing
Vernon College
Vernon, TX05.2027
High School Diploma -
Midway ISD
Henrietta, TX05.2012
Skills
- Web-based reporting tools
- Operations analysis
- Workflow Analysis
- Needs assessments
- Flexible and Adaptable
- Active Listening
- Training and Development
- Written Communication
- MS Office
- Multitasking Abilities
- Problem-Solving
- Teamwork and Collaboration
- Organization and Time Management
- Attention to Detail
- Legal compliance
- Training and mentoring
- Payroll administration
- Benefits oversight
- Personnel file management
- Human Resource Management
- Policy and procedure development
- New employee training
- New employee enrollment
- Benefits explanation
- Self-Motivated
Timeline
Quality Assurance Analyst
Aon Corporation
08.2023 - Current
Benefit Enrollment Specialist
Aon Corporation
10.2022 - 08.2023
Emergency Room Patient Care Technician
Clay County Memorial Hospital
11.2019 - 04.2020
Bar Manager
Blue IV Entertainment
03.2018 - 11.2019
Bartender
Comanche Red River Hotel Casino
11.2016 - 03.2018
Line Server
Qdoba Mexican Grill
11.2011 - 05.2016
No Degree - Nursing
Vernon College
High School Diploma -
Midway ISD
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