Kathryn Copeland

• Kept server areas clean and stocked to increase efficiency.
• Setup and breakdown of buffet style service.
• Tending to buffet station during service.
• Communicate with chef and FOH manager to ensure proper timing for food service, any customer concerns with allergies or dietary restrictions, and clean up.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Proved successful working within tight deadlines and a fast-paced environment.
• Inspected dishes and utensils for cleanliness.

• Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions.
• Ensured the safe handling and transportation of fragile or perishable items.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption.
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally.
• Followed established safety protocols for loading/unloading packages or goods from the vehicle.
• Verified accuracy of all deliveries against order forms.
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
• Maintained a clean driving record throughout employment tenure

• WAITRESS once a week
• Trained new waitress on proper service protocol, menu items, answering phones, and POS system before leaving company.
• Took orders accurately and efficiently both on the phone and at the tables- A large portion of sales came from delivery and take out.
• Used POS system to accurately send orders to kitchen and managed / organized all tickets coming through online ordering.
• Ensured proper protocol for cash handling and closing out drawer out at end of shift
• Responsible for maintaining and improving multiple social media platforms for the restaurant.

- Platforms include Facebook, TikTok, and Instagram

• Photography / Videography of restaurant, food, staff, retail sale items With use of IPhone 15.
• Edited and posted short form video content for both the younger and older viewers within our demographic to maximize exposure and increase overall restaurant sales
• Use of Procreate, CANVA, InShot, and other editing software
• Video content includes comedic videos, educational videos, high quality food videos, and more..
• Create, edit, and proofread captions to pair with posts - all captions should represent the company voice and all content stays on brand.
• Developed weekly and monthly content calendar to map out important dates and events for the restaurant.
• Monitor KPI's and adjust content calendar and style of posting based on data collected
• Developed strong understanding of demographic and included this information into reports for rest of team
• Submit Weekly Reports which include a summary of Key Performance Indicators (KPI's), an analysis of the data, then weekly content calendar, and suggestions for improvement based on the results.
• Assist with keeping organized and running campaigns with a purpose & and end goal.
• Collaborate with manager and owner of restaurant to make sure every ad is on brand and that the information on all platforms is accurate.
• Designed print out ads for upcoming events, seasonal drinks specials, and weekly menu specials for restaurant.
• Assisted cook and manager with designing weekly specials.
• Developed and designed social media posts in alignment with printed ads for all important menu changes, events, etc
• Worked with bartender and manager to create a seasonal drink menu for the Fall.

• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner.
• Successfully took orders and accurately served multiple larger tables of 10+ people with children.
• Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections. Ability to upsell specialty menu items.
• Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service.
• Handled cash transactions accurately using POS while adhering to company policies on cash handling procedures.
• Assisted host and expediter when necessary and covered these positions if someone were absent.
• Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times. Consulted with management only when necessary to resolve any issues.

• Coordinated, organized, and catered from start to finish, two events for a client's spring beach party on his private property
• Responsible for preparing food for 12 guests and transporting food within regulations to party venue
• Freelance writing gigs: Focus on writing techniques for grant writing, social media posts, and report writing
• Manage etsy account for client selling clothing and accessories
• Tracking SEO, profits, and adjusting pricing based on current market
• Photographing items for sale
• DoorDash Driver

• Most knowledgeable/ proficient in customer service and hospitality techniques
• Greet customers at door- knowledge of seating charts and organization / layout of dining room
• Developed understanding of customers needs through observation and good communication
• Above and beyond with customer points of service and overall presentation of self
• Proficient in steps of service
• Greeting tables, taking drink orders, taking food orders, properly writing tickets for kitchen / bar
• Intermediate knowledge of beverages including hard liquors/spirits, wine, and beer (including basic knowledge of craft beer.)
• Skills related to bussing tables, cleaning, proper cleaning and sanitizing of tables, surfaces, etc
• Physical ability to lift heavy and be quick and efficient during large groups / rushes/ parties
• Proficient with cash handling and register
• Knowledgeable with multiple formats and programs used in service industry
• At Brodie's we use LAVU

• Care full time for 3 young boys between the ages of 8-13
• Manage schedules for children and make sure they are at all necessary appointments and after school programs
• Assist with caring for the family dog
• Schedule vet and haircut appointments, regular feeding, assist with medication management as needed
• Grocery shopping, cooking, and keeping inventory
• Use of skills acquired from Johnson and Wales to cook unique meals for each family member, depending on their dietary needs
• Organization of the home, mainly the kitchen and living room area
• Also, focused on organizing children's bedrooms
• Assist with taking children to and from appointments- I have my drivers license & my own car
• I was provided with a car while there as well
• Assisting with children's homework when necessary
• Assisting mother with any additional tasks, including occasionally helping her set up for TV appearances for her job
• Planning, designing, scheduling, and coordination of private events for family including smaller events at the home with between 10-20 guests
• Assisted with coordination of 50th birthday party; included planning with the family, developing a guest list, creating invitations, and organizing activities for the event
• During the day of the party, the responsibilities included watching multiple family's children, setting up and breaking down everything at the location, and taking time to talk to all of the guests and checking in on the family

• Top Seller-3 weeks in a row
• Greet Customers
• Cash Handling
• Foodservice
• Upselling/Sales Skills
• Cleaning/Organizing
• Prepping food
• Making pretzels from scratch

• Greet Guests/Seat Guests
• Take Reservations/Organize Seating Chart
• Answer Phones/Customer Service
• Side Work: Vacuuming, Clean Fish Tank, Clean Bathrooms, Clean/Organize Menus, Keep Front Desk organized, File necessary paperwork for To-Go Orders

• Clean Silverware
• Greet Guests
• Pour drinks
• Fold pizza boxes
• Clean/Set tables