KATHRYN CORDER
MONTICELLO,KY
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
51
51
years of professional experience
Work History
Lead Patient Access Representative
LCRH/R1RCM REVENUE MANAGEMENT
01.2003 - 04.2024
- Conducted regular audits of patient accounts to identify discrepancies, resulting in improved financial outcomes for the organization.
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information from unauthorized access or disclosure.
- Assisted in developing departmental policies and procedures that promoted efficiency, accuracy, and exceptional customer service.
- Facilitated strong communication and collaboration within the department by organizing regular team meetings and initiating open discussions on areas of concern or potential improvement.
- Resolved complex billing issues, working closely with insurance companies to ensure prompt payment for services rendered.
- Managed high call volumes effectively while maintaining a positive attitude and professional demeanor at all times.
- Provided compassionate assistance to patients experiencing financial hardship by identifying available resources or alternative payment options when appropriate.
- Promoted a positive workplace culture by demonstrating respect, empathy, and professionalism in all interactions with patients, colleagues, and other stakeholders.
- Improved revenue cycle management by verifying insurance eligibility and obtaining necessary authorizations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Engaged with patients to provide critical information.
Quality Control Inspector
Tecumseh Products Company LLC
03.1973 - 04.2001
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Completed precise measurements using special tools.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Education
Associate of Applied Science - Accounting
Somerset Community College
Somerset, KY12-2002
Skills
- HIPAA Compliance Knowledge
- Insurance Verification Expertise
- Adaptable to change
- Effective problem solving
Timeline
Lead Patient Access Representative
LCRH/R1RCM REVENUE MANAGEMENT
01.2003 - 04.2024
Quality Control Inspector
Tecumseh Products Company LLC
03.1973 - 04.2001
Associate of Applied Science - Accounting
Somerset Community College
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