Kathryn Cosstte
New Port Richey,Florida
Summary
Patient-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving patient satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Referral Specialist
St Luke's Cataract & Laser Inst.
Tarpon Springs, FL
04.2024 - Current
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Verified documents and associated records to catch and resolve discrepancies.
- Resolved escalated patient complaints relating to denied or delayed referrals promptly.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Entered confidential patient information and updated electronic records in database.
- Managed and obtained insurance authorizations for patient referrals from physicians.
- Gathered and verified insurance requirements to meet payer requirements.
- Communicated with patients with compassion while keeping medical information private.
- Obtained PA for services such as diagnostic imaging.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Educated patients on the referral process, including expected timelines and preparation for specialist visits.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
Certified Ophthalmic Assistant
St Luke's Cataract & Laser Institute
Tarpon Springs, FL
08.2013 - 04.2024
- Prepare patients and administered basic eye exam tests.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Interacted with eye care providers to facilitate patient treatment goals.
- Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.
- Administered diagnostic tests to detect glaucoma, retinal detachment and other eye diseases.
- Collected essential medical information and documented data in EHR platform.
- Counseled patients in surgery and treatment plans.
- Assisted the doctor in preparing for surgeries by sterilizing instruments and setting up operating room equipment.
- Documented patient care by charting patient condition and treatment in records.
- Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
River Ridge High School
New Port Richey, FLSkills
- Referral tracking
- Insurance verification
- Patient care
- Medical History Obtaining
- Diagnostic testing
- Retinal procedure assistance
- Minor surgery assistance
Timeline
Referral Specialist
St Luke's Cataract & Laser Inst.
04.2024 - Current
Certified Ophthalmic Assistant
St Luke's Cataract & Laser Institute
08.2013 - 04.2024
High School Diploma -
River Ridge High School
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