Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Kathryn Covarrubias

Sylmar,CA

Summary

Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sally Beauty Supply
01.2022 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Ensuring the team meets store goals (KPIs).
  • Handling client and employee complaints.
  • Team Building.
  • Interviewing and staffing the store.
  • Delegating tasks to staff.
  • Organizing and putting out shipment on shipment days.
  • Assisting the store manager when possible.

Funeral Arranger

SCI- Groman Eden Mortuary
12.2021 - 02.2023
  • Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services.
  • Streamlined the funeral planning process for grieving families, offering efficient and empathetic guidance.
  • Collaborated with various vendors to ensure timely delivery of materials and services, resulting in smooth and seamless funeral events.
  • Maintained accurate records of client preferences and requests, ensuring their specific needs were met during the ceremony.
  • Coordinated transportation logistics for both the deceased and attending family members, alleviating stress during a difficult time.
  • Assisted clients in selecting appropriate memorial products such as caskets, urns, and keepsakes to honor their loved ones'' memory.
  • Provided support throughout the entire lifecycle of funeral arrangements from initial consultation to post-funeral follow-up, ensuring an exceptional experience for all involved parties.
  • Developed strong relationships with local clergy members and officiants to coordinate meaningful and personalized ceremonies for each client.
  • Managed on-site event details such as audiovisual equipment setup, floral arrangements placement, and guest seating coordination to create a dignified atmosphere during services.
  • Educated clients on available options regarding burial or cremation services based on cultural traditions or personal preferences while maintaining compliance with industry regulations.
  • Troubleshot unforeseen issues that arose during funeral events, implementing swift solutions to maintain a respectful atmosphere without interrupting proceedings.
  • Facilitated payment transactions efficiently while remaining sensitive to the emotional state of grieving clients, ensuring a seamless and respectful experience.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Improved appearance of remains with use of cosmetics.
  • Worked with cemeteries to schedule grave opening and closing.

Sephora Collection Ambassador/Beauty Advisor

Sephora
11.2015 - 03.2022
  • Providing client service while making sure hygiene stations and floor are stocked.
  • Doing make overs and facials in a timely manner
  • Providing consultations on products and providing excellent customer service based on customer needs
  • Teaching clients how to use products and about products they are interested in.
  • Helping facilitators teach Sunday morning classes.
  • Teaching cast member about the items that the Sephora Collection carries to make sure cast is knowledgeable about products and can better help guests
  • In charge of setting number goals for Sales in Sephora Collection and making sure goals are reached..
  • Training cast member on product knowledge for Sephora Collection.
  • Setting up events for Sephora Collection.

Key Holder/Retail Sales Associate

Hot Topic
04.2015 - 04.2017
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Assistant Store Manager

Spirit Halloween Store
08.2015 - 10.2015
  • Managed a team of ten to fifteen people.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Completed store schedules each week to maximize store efficiency.

Cosmetics Brand Team Member

Target
06.2014 - 04.2015
  • Boosted customer loyalty through exceptional service, understanding consumer needs, and fostering strong relationships.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.
  • Maintained clean, organized and professional work environment.
  • Greeted customers warmly and pleasantly answered inquiries.
  • Provided exceptional customer service to drive satisfaction.
  • Established and maintained positive relationships with customers.
  • Maintained knowledge of current promotions and product features.
  • Assisted customers with product selection based on individual needs and preferences.
  • Assisted at the cashwrap when needed.

Education

No Degree - Forensic Science/ Mortuary Science

Pierce College
Woodland Hills, CA

Mastery of Makeup - Corrective, Beauty And SFX Make Up

Make-up Designory
Burbank, CA
11.2011

GED -

Apple Valley High School
Apple Valley, CA
08.2009

Skills

  • Stock Management
  • Department Oversight
  • Operations Oversight
  • Business Development
  • Store Organization
  • Assignment Delegation
  • Marketing and Promotions
  • Pricing and Markdowns
  • Sales Techniques
  • Scheduling Coordination
  • Customer Service
  • Strategic Planning
  • Inventory Counting
  • Shift Scheduling
  • Transaction Processing
  • Customer Service and Engagement
  • Sales Strategies
  • Microsoft Office Suite
  • Goals and Performance
  • Hiring and Training
  • Staff Management
  • Upselling and Cross Selling
  • Employee Coaching
  • Staff Supervision
  • Problem-Solving
  • Records Maintenance
  • Customer Service Management
  • Team Building and Leadership
  • Operations
  • Sales Growth
  • Time Management
  • Attention to Detail
  • Visual merchandising
  • Project management
  • Decision making
  • Staff training
  • KPI Tracking

Languages

French
Professional Working
German
Professional Working
English
Native or Bilingual

Certification

Mastery of Make up Certificate from MUD


Timeline

Assistant Store Manager

Sally Beauty Supply
01.2022 - Current

Funeral Arranger

SCI- Groman Eden Mortuary
12.2021 - 02.2023

Sephora Collection Ambassador/Beauty Advisor

Sephora
11.2015 - 03.2022

Assistant Store Manager

Spirit Halloween Store
08.2015 - 10.2015

Key Holder/Retail Sales Associate

Hot Topic
04.2015 - 04.2017

Cosmetics Brand Team Member

Target
06.2014 - 04.2015

No Degree - Forensic Science/ Mortuary Science

Pierce College

Mastery of Makeup - Corrective, Beauty And SFX Make Up

Make-up Designory

GED -

Apple Valley High School

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Kathryn Covarrubias