Hi, I’m
Kathryn Craig
Dayton,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
Work History
Clarkson Eyecare
Apprentice Optician
09.2022 - Current
Job overview
- Assisted optometrists with patient eye exams and special testing such as OCT and Visual Field.
- Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
- Delivered exceptional customer service by skillfully addressing questions or concerns regarding insurance coverage related to vision care expenses.
- Ensured accuracy and confidentiality of patient data by diligently reviewing, correcting, and verifying information within EMR system.
MYEYEDR/WING EYECARE
Eyewear Consultant
02.2018 - 08.2022
Job overview
- Inspected lenses and eyeglasses to verify correct processing of prescription.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Provided insertion and removal training for routine and complex contact lens patients
- Verified and billed various types of vision insurances.
Menards
Assistant Front End Manager
02.2015 - 02.2018
Job overview
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing overall shopping experience.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, managing safe totals, and opening/closing store.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance.
MENARDS
Cashier/ Head Cashier
11.2013 - 02.2015
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
PANERA BREAD
Cashier
06.2012 - 10.2013
Job overview
- Swept and mopped floors to comply with safety and sanitation standards
- Performed opening and closing procedures per checklists
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
MENARDS
Cashier
12.2011 - 05.2012
Job overview
- Made eye contact, smiles, greets and offered help to every customer
- Tendered customer transactions in quick and efficient manners
- Performed various maintenance duties including cleaning restrooms and trash removal
- Worked flexible schedule to meet needs of business.
MIAMI UNIVERSITY
Student Housekeeper
06.2007 - 12.2011
Job overview
- Returned items left by guests to Housekeeping department
- Updated status of rooms cleaned on assignment sheet
- Replaced dirty bed linen and made up bed with clean linen
- Cleaned and sanitized bathrooms from top to bottom.
Education
MIAMI UNIVERSITYOxford/Hamilton, OH
Completed coursework towards Bachelor Family Studies
05.2012
TALAWANDAOxford, OH
High School Diploma
05.2007
Skills
- Customer Service
- Scheduling appointments
- Product Upselling
- Insurance Billing
- Transaction Processing
- Optical Troubleshooting
Timeline
Apprentice Optician
Clarkson Eyecare
09.2022 - Current
Eyewear Consultant
MYEYEDR/WING EYECARE
02.2018 - 08.2022
Assistant Front End Manager
Menards
02.2015 - 02.2018
Cashier/ Head Cashier
MENARDS
11.2013 - 02.2015
Cashier
PANERA BREAD
06.2012 - 10.2013
Cashier
MENARDS
12.2011 - 05.2012
Student Housekeeper
MIAMI UNIVERSITY
06.2007 - 12.2011
MIAMI UNIVERSITY
Completed coursework towards Bachelor Family Studies
TALAWANDA
High School Diploma
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