Kathryn Crapo
Dayton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Planning Technician
City of Dayton
07.2021 - Current
- Paraprofessional planning tasks at the public counter, including basic intake and review of land uses and development proposals, file research and maintenance, and map reading
- Conducted field inspections to verify site conditions and gather essential data for informed decision-making.
- Facilitated timely review of applications by coordinating with team members for necessary approvals or input on specific aspects of proposals.
- Managed successful day-to-day operations of projects by maximizing productivity from available resources.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Contributed to the development of innovative planning tools and techniques by staying current on industry trends and attending relevant training sessions or conferences.
- Provided high-quality customer service to residents seeking assistance with zoning inquiries or other planning-related matters.
- Evaluated proposed developments for compliance with local regulations, ensuring sustainable growth within the community.
- Maintained accurate records of all departmental activities to ensure transparency in reporting progress toward established goals.
- Assisted clients in navigating the planning process, and providing accurate information on relevant codes and procedures.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Increased collaboration between planners and other professionals involved in development projects through regular coordination meetings.
911 Public Safety Telecommunicator
Dayton Police Department
03.2008 - 07.2021
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced stress for callers by maintaining a calm demeanor and providing clear instructions during crisis situations.
- Streamlined inter-agency coordination by serving as theprimary point of contact for multiple departments during major events or disasters.
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Increased accuracy in record-keeping through meticulous documentation of each calls details and outcomes.
- Trained new telecommunicators on software systems, policies, and procedures for efficient integration into the team.
- Coordinated with law enforcement agencies during high-risk incidents for a successful resolution.
- Maintained strict confidentiality regarding sensitive information, adhering to privacy regulations and policies.
- Contributed to continuous improvement initiatives within the department through proactive feedback on processes and protocols.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
- Ensured public safety by swiftly dispatching appropriate resources to the scene of incidents.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Enhanced emergency response times by efficiently handling high call volumes and prioritizing emergencies.
- Improved communication among emergency responders with accurate relay of critical information from callers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
Education
Associates of Applied Science - Administrative Services -
Lone Star College-Kingwood
Kingwood, TX08.2017
High school diploma -
Dayton High School
Dayton, TX05.2005
Skills
- Google Docs/Sheets
- Microsoft Office
- Land Use Planning
- AutoCAD expertise
- Permit processing
- Zoning regulations
- Multitasking
- Attention to Detail
- Site analysis
- Community Engagement
- Data Collection
- Teamwork and Collaboration
Certification
- Business Operations Assistant
- Administrative Support - Administrative Specialty Track
Awards
"For your timeless efforts of going above and beyond", City of Dayton, 11/01/18
Timeline
Planning Technician
City of Dayton
07.2021 - Current
911 Public Safety Telecommunicator
Dayton Police Department
03.2008 - 07.2021
Associates of Applied Science - Administrative Services -
Lone Star College-Kingwood
High school diploma -
Dayton High School
- Business Operations Assistant
- Administrative Support - Administrative Specialty Track
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