Kathryn Crawford
Winchester,VA
Summary
Social work student who will be graduating May 2024. Has several years of experience in customer service from working in the food industry. Able to balance a full-time work schedule and a full-time school schedule. Eager to learn more skills within the social work field. Most experienced with geriatric populations but also comfortable with children and preteens. Ongoing teaching and mental health advocate experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Residential Advocate
Northwestern Community Services Board
New Market, VA
11.2020 - Current
- Collaborated with others to discuss new opportunities.
- Maintained schedule of class assignments to meet deadlines.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained accurate records of all interactions with clients including notes from meetings or phone calls.
- Assisted with housing searches and applications for low-income families.
- Collaborates with team members and other personnel to promote client success.
- Drafted letters, emails, memos and other correspondence regarding client matters.
- Connected individuals with relevant community resources and coordinated referrals.
- Prepared patients for self-management and decision-making responsibilities.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Guided clients through transition to independent living within community.
- Communicated with clients to verify planned attendance for meetings and activities.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Prepared between 14-20 various medications per shift to distribute to patient orally, topically or through inhalation.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
Martial Arts Instructor
Boyce's Martial Arts
Winchester, VA
11.2019 - Current
- Evaluated student progress and adjusted learning plans to foster progress.
- Delivered group lectures and hands-on demonstrations to instruct students.
- Helped new students adjust quickly into the program by providing guidance and support.
- Demonstrated correct form and posture to ensure safety during practice sessions.
- Built positive relationships with students, parents, colleagues and administrators.
- Instructed students on proper technique of punches, kicks, throws, holds, blocks and self-defense tactics.
- Demonstrated proper martial arts techniques and helped students practice and master techniques and embrace individual learning needs and realistic goals for advancement.
- Maintained accurate records of attendance, grades and other relevant information pertaining to each student's progress.
- Educated students using customized teaching methods and hands-on curriculum.
- Coached students in using video and social media storytelling to improve visual intelligence of projects.
- Evaluated student's proficiency levels in various martial arts techniques such as grappling, striking, blocking.
- Carried out balanced program of instruction and work time to give students optimal learning experiences.
- Developed and deployed oral and written assessment strategies for optimal review of student abilities.
- Guided students through proper breathing, stance, and fighting forms.
- Developed and implemented lesson plans for martial arts classes.
- Planned classes focusing on instruction, demonstration and work time.
- Provided feedback on student performance and progress towards goals.
- Established and communicated clear objectives for lessons and projects.
- Enhanced students' confidence and progress by promoting diligence and determination with difficult tasks.
- Instructed students in martial arts skills and demonstrated appropriate use of techniques.
- Adapted lessons and teaching styles to meet unique needs and abilities of students being taught and led high-energy, benefit-driven instruction for children and adults.
- Led group sparring sessions to teach defensive strategies and skills.
- Monitored student performance in class to ensure safety regulations were followed.
- Instilled discipline and respect in students, as well as proper dojang etiquette.
- Explained theory behind martial arts techniques such as balance control, timing or footwork drills.
- Built and maintained positive personal relationships with students and families, served as role model and character educator and prioritized safety by supervising classes closely.
- Motivated students through positive reinforcement techniques such as rewards or recognition.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored student performance and offered feedback to support goal achievement.
Rehabilitation Aide
Valley Health-Winchester Medical Center
Winchester, VA
06.2017 - 11.2020
- Administered therapy treatments to patients using hands or therapeutic devices.
- Contributed to a positive work environment by providing encouragement and emotional support to patients.
- Assisted with gait training and supported patient safety in cases of total loss of balance.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Removed and replaced treatment room linens to maintain cleanliness and sanitation standards.
- Guided patients in passive ROM exercises and instructed movements to assist therapist.
- Helped transport frail or disabled patients to different treatment areas.
- Understood and followed oral and written directions.
- Answered between 1-15 calls per shift to assist with customer questions and concerns.
- Delivered products to customer locations on time.
Sandwich Artist
SUBWAY®Restaurants
Winchester, VA
04.2015 - 11.2018
- Maintained cleanliness of work area throughout shift.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Processed payments on cash register and counted back bills and change to patrons.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Verified that prepared food met quality standards prior to serving it to customers.
- Directed patrons to restrooms and other amenities within facility.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Organized inventory for efficient restocking of products.
- Completed opening, closing and shift change tasks by following company guidelines.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Operated cash registers to process payments from customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Monitored temperature of freezers and coolers throughout shift.
- Brewed and served coffee and tea with preferred add-ins.
- Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
- Replenished condiments and other supplies at front counter areas.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Verified orders and bagged items for easy transport.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
- Operated cash register to accept cash or credit card payment and issue receipt for transaction.
- Scrubbed and polished counters to remove debris and food.
- Followed established procedures for handling money transactions accurately.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Sanitized food storage and preparation areas to comply with food health and safety requirements.
- Informed customers of regular deals or monthly specials to upsell orders.
- Stored food properly to prevent spoilage, cross-contamination and illnesses.
- Tailored orders to address customer allergies and gluten concerns.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
- Adhered strictly to cash handling policies and procedures.
- Answered guest questions, delivering most accurate and updated information available.
- Maintained safe food handling practices to prevent germ spread.
- Restocked kitchen supplies by rotating food according to dates and times.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Kept customer and food preparation areas clean and well-organized.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted team members during peak hours when necessary.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Organized food preparation stations and regularly replenished supplies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Stocked shelves with products and supplies.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Education
Bachelor of Science - Social Work
Shepherd University
Shepherdstown, WV05-2024
Associate of Arts - Social Work
Lord Fairfax Community College
Middletown, VA12-2020
Skills
- Client Advocacy
- Case Management
- Service Planning
- Family Support
- Client Documentation
- File Management
- Client Needs Assessment
Affiliations
- Martial Arts
Languages
Sign Language
Limited
Spanish
Limited
Certification
- CPR certified
Accomplishments
- Associates degree in Social Sciences and Humanities
References
References available upon request.
Timeline
Mental Health Residential Advocate
Northwestern Community Services Board
11.2020 - Current
Martial Arts Instructor
Boyce's Martial Arts
11.2019 - Current
Rehabilitation Aide
Valley Health-Winchester Medical Center
06.2017 - 11.2020
Sandwich Artist
SUBWAY®Restaurants
04.2015 - 11.2018
Bachelor of Science - Social Work
Shepherd University
Associate of Arts - Social Work
Lord Fairfax Community College