KATHRYN CROMER
Hutto,TX
Summary
Results-driven customer service professional with extensive experience in customer support, thriving in fast-paced environments. Proven track record of efficiently addressing customer needs while achieving high satisfaction rates. Expertise in conflict resolution, communication, and problem-solving enhances team dynamics and fosters positive client interactions. Known for adaptability and a collaborative spirit, contributing to team success and seamlessly navigating evolving industry demands.
Overview
11
11
years of professional experience
Work History
Project Engineer - Meta AI Project
Wipro Ltd
Austin, TX
10.2024 - 02.2026
- Annotated high-volume datasets across multiple modalities (text, image, video, audio) with 99%+ precision, directly establishing the ground truth necessary for Meta's large-scale AI model training
- Executed rigorous multi-stage QA protocols, auditing thousands of data points to eliminate noise and ensure consistent performance across production pipelines
- Strengthened model integrity by detecting and mitigating cultural, racial, and gender biases, ensuring AI outputs aligned with safety and inclusivity standards
- Probed AI models for logic gaps and safety risks, delivering actionable feedback that directly informed trust and safety model updates
- Collaborated with cross-functional teams to streamline data processing workflows.
Senior Account Manager
OutboundEngine by Elm Street
Austin, TX
04.2021 - 10.2023
- Elevated post-sales client success through seamless software onboarding and implementation, ensuring optimal utilization of tech solutions for a book of business of 1100+ clients
- Mastered OutboundEngine products and services, expertly managed a book of business, conducting monthly overviews via calls or Zoom to proactively address customer needs
- Spearheaded client requests and inquiries through various communication channels, meticulously documenting interactions in Salesforce CRM and communicating those needs in Slack with peers across multiple departments (Sales, Engineering, Retention, etc.) in order to retain clients
- Developed long-term marketing/advertising strategies for small business owners - particularly across social media and email helping to increase account user SEO and overall consumer engagement.
911 Operator
City of Austin - Austin Police Department
Austin, TX
12.2014 - 03.2019
- Managed approximately 100 incoming emergency and non-emergency calls per day, using advanced call-routing technologies
- Prioritized and organized multiple critical incidents and proactively multitasked solutions
- Provided independent customer service, making judgment calls in fast-paced changing environments and ambiguous situations
- Utilized advanced computer-aided dispatch (CAD) software for real-time tracking of incidents and resource allocation.
- Coordinated with law enforcement, fire, and medical personnel to dispatch appropriate resources efficiently.
Education
Bachelor of Science - Applied Mathematics
Texas State University
San Marcos, TX12-2017
Timeline
Project Engineer - Meta AI Project
Wipro Ltd
10.2024 - 02.2026
Senior Account Manager
OutboundEngine by Elm Street
04.2021 - 10.2023
911 Operator
City of Austin - Austin Police Department
12.2014 - 03.2019
Bachelor of Science - Applied Mathematics
Texas State University