Kathryn Crooks
Caldwell,TX
Summary
Entry-level Certified Medical Assistant familiar with patients rights and assistance programs. Friendly team player with talent for operating in fast-paced, dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Observation Assistant
TouchPoint Support Services
11.2022 - Current
- Communicated and documented pertinent observations
- Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
- Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Delivered high-quality care to High Risk patients in hospital facility.
1st Grade Teacher
First Baptist School Caldwell
01.2022 - 05.2023
- Built positive relationships with parents to involve families in educational process.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Stayed abreast of new trends in education by attending professional development courses and in-service trainings.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
Housekeeping Supervisor
Hyatt Regency
10.2019 - 05.2021
- Guaranteed all reservations were made according to guest request/needs.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
- Monitored staff performance and provided feedback to drive productivity.
Front of House Team Member
Hyatt Regency Austin
09.2014 - 11.2017
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction.
- Registered guest information on database to maintain accuracy and tracking information.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
- Checked room availability and calendar bookings to schedule reservations for incoming guests and provide detailed itinerary.
- Calculated billings and hotel charges and provided receipts to customers, delivering proof of transaction.
- Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
Community Director
Windsor Pointe Apartments
08.2012 - 09.2013
- Generated professional networks by engaging in professional, industry and government organizations
- Maintained original leases and renewals for the management office
- Developed and executed plan to achieve and maintain [85] % or better rate of occupancy.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Education
Associates of Science - Pre-Nursing Studies
Austin Community College
Austin, TX05.2025
No Degree - Medical Assisting
Blinn College
Bryan, TX05.2023
No Degree - Phlebotomy
Elite Art of Phlebotomy
Bryan, TX10.2022
High school diploma -
Caldwell High School
Caldwell, TX05.2000
Skills
- Phlebotomy Training
- Nursing Staff Support
- Patient Data Management Systems
- Inventory Management
- Patient Scheduling
- Conflict Resolution Ability
- Injection Administration
- Patient Relations
- Customer Service
- Document Filing
- Assisting with Physical Exams
- Specimen Collection
Accomplishments
- Improved patient satisfaction by providing friendly and knowledgeable support and service.
Certification
First Aid CPR AED January 2021 to January 2024 Includes Child CPR AED and Infant CPR
BLS Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Timeline
Patient Observation Assistant
TouchPoint Support Services
11.2022 - Current
1st Grade Teacher
First Baptist School Caldwell
01.2022 - 05.2023
Housekeeping Supervisor
Hyatt Regency
10.2019 - 05.2021
Front of House Team Member
Hyatt Regency Austin
09.2014 - 11.2017
Community Director
Windsor Pointe Apartments
08.2012 - 09.2013
Associates of Science - Pre-Nursing Studies
Austin Community College
No Degree - Medical Assisting
Blinn College
No Degree - Phlebotomy
Elite Art of Phlebotomy
High school diploma -
Caldwell High School
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