Kathryn DeJong

• Facilitated ready unit homes for all branches in the Military E1-E9. Prepared units for NAVY Inspections.
• Interacted daily with high visibility service members and their families to ensure limited escalation would be needed and resolution could occur at the District Level.
• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
• Enhanced customer satisfaction by efficiently addressing and resolving service issues.
• Coordinated and monitored service activities to confirm work met all requirements.
• Prepared reports on service performance metrics and key indicators for management review.
• Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
• Gathered, organized and input information into digital database.
• Created and managed project plans, timelines and budgets.

Though starting at the very bottom of the organization in 1997 and worked my way through the ranks, below is a list summarizing my last role, even though there is overlap in relationships, enhancements, maintenance, and thereon.

As President:

• Devised and presented business plans and forecasts to all high level managers.
• Oversaw 6 regions and division offices (Chula Vista to Santa Ana)
• Directed field and office improvements, reducing time and business bottlenecks.
• Reviewed financial reporting monthly, quarterly and annually and shouldered corporate fiscal responsibility.
• Oversaw divisional marketing, advertising and new product development.
• Analyzed industry trends and tracked competitor activities to inform decision making.
• Represented organization at industry conferences and events.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Bid, and propose enhancements if enhancements needed additional help.
• 3d Rendering Design for landscape softscapes
• Oversaw business-wide changes to modernize procedures and organization.
• Reviewed job cost, labor reports and proposals to ensure goals would remain in tact.
• Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
• Personally ran the largest client portfolio we had - Lincoln Military Housing, now Liberty Military Housing.
• Overall responsible for the health of the employees, the goals and KPIs of the company and reaching industry standard goals.