Kathryn Dellindia
South Daytona,FL
Summary
Highly organized with background in efficient administrative support, financial record-keeping, and customer service. Strong skills in managing complex schedules, streamlining operations, and improving workflow. Demonstrated ability to adapt to new technology systems for improved data management. Proven track record of contribution to team objectives through effective communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Shipping, Receiving, Scheduling, & Office
RealCold LLC / Forte Frozen LLC
Ormond Beach, FL
08.2022 - 07.2024
- Monitored daily operations of the office to ensure that all activities are running smoothly.
- Assisted in resolving customer complaints effectively and efficiently.
- Provided administrative support to all teams by organizing and maintaining files, data entry, and generating reports.
- Ensured compliance with company policies and procedures related to office operations.
- Monitored inventory levels and placed orders when needed.
- Responded to customer inquiries via phone or email in a professional manner.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
Quality Control Specialist/ Certified Pharm Tech
Amazon Pharmacy / Pill Pack LLC
Manchester, NH
08.2018 - 04.2022
- Resolved customer complaints regarding product quality in a timely manner.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions
- Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
- Identified areas of improvement in existing processes to increase efficiency.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Performed administrative duties such as filing, data entry, answering phones.
- Verified accuracy of patient information on prescription orders.
- Entered patient profile information into computer systems accurately and completely.
Accounting Specialist
HRC Total Solutions
Manchester, NH
05.2014 - 08.2018
- Created journal entries as needed to record transactions in the general ledger.
- Managed company transactions and reconciled all accounts each month.
- Verified accuracy of invoices received from vendors prior to payment processing.
- Reviewed, processed and reconciled accounts payable invoices and payments.
- Coded invoices to maintain organized and accurate records.
Education
Some College (No Degree) - Human Services / Accounting
Hesser College
Manchester, NHSkills
- Warehouse Operations
- Order Fulfillment
- Workforce Management
- Inventory Control
- Bookkeeping
- Customer Service
- Data Entry
- Database Administration
- Policy Implementation
- Office Administration
- Invoice Processing
- Accuracy and Precision
- File Management
- Billing dispute resolution
Timeline
Shipping, Receiving, Scheduling, & Office
RealCold LLC / Forte Frozen LLC
08.2022 - 07.2024
Quality Control Specialist/ Certified Pharm Tech
Amazon Pharmacy / Pill Pack LLC
08.2018 - 04.2022
Accounting Specialist
HRC Total Solutions
05.2014 - 08.2018
Some College (No Degree) - Human Services / Accounting
Hesser College
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