- Ice skating
- Fitness
- Cooking
Kathryn DePola
Naples,FL
Summary
Customer-focused professional with 5 years of experience in retail, hospitality, and guest services. Skilled in delivering exceptional service, managing high-pressure situations, and communicating effectively with diverse individuals. Known for a calm, positive demeanor and conflict resolution abilities. Eager to bring strong interpersonal skills and adaptability to the flight attendant role, ensuring a safe and enjoyable experience for passengers.
Overview
6
6
years of professional experience
Work History
Educator
Lululemon
03.2022 - Current
- Streamlined customer service processes and managed inventory tracking, leading to enhanced store efficiency and customer satisfaction.
- Built strong relationships with team members while maintaining product knowledge to deliver personalized shopping experiences.
- Executed precise merchandise displays and maintained store standards, ensuring optimal product presentation and accessibility.
- Guided many customers through product selections and resolved concerns promptly, fostering a welcoming shopping environment.
- Monitored and maintained quality control standards across store operations, ensuring consistent brand representation.
Receptionist
Bay Colony Beach Club
12.2020 - 02.2022
- Facilitated seamless communication between departments, resolved guest inquiries, and maintained a welcoming atmosphere for club members.
- Organized check-in procedures, reducing wait times and enhancing member satisfaction through efficient scheduling and resource allocation.
- Coordinated with housekeeping and maintenance teams to ensure prompt response to guest requests and maintain facility standards.
- Implemented digital scheduling system to optimize check-in process and improve member experience while managing high-volume front desk operations handling 50+ reservations and requests per day.
- Created comprehensive resource guide for common member inquiries, enabling faster response times and improved guest satisfaction.
Restaurant Hostess
Mr. Big Fish
01.2019 - 12.2020
- Welcomed and seated guests while maintaining optimal dining flow, coordinated with kitchen staff to ensure seamless service delivery and guest satisfaction.
- Managed reservations system and floor plans, resolved seating conflicts, and maintained accurate wait time estimates for enhanced guest experience.
- Partnered with wait staff to optimize seating arrangements, ensuring balanced server sections and maintaining high service standards.
- Created welcoming atmosphere for guests, handled special requests with flexibility, and supported team during high-volume periods.
- Developed custom solutions for large party accommodations and special events while maintaining regular dining service efficiency.
Education
High School Diploma -
Naples High School
Naples, FL18 Credits Completed Towards Associate's Degree - Relevant Coursework: Public Speaking
Florida SouthWestern State College
Naples, FL06-2027
Skills
- Problem-solving
- Conflict resolution
- Time management
- Multitasking
- Adaptability
- Safety awareness
- Attention to detail
- Customer service
- Team collaboration
- Effective communication
- Relationship building
Accomplishments
- Collaborated with a team of 3 in the development of special events at the beach club for holidays and corporate gatherings for high value individuals i.e. Judge Judy.
Interests
Timeline
Educator
Lululemon
03.2022 - Current
Receptionist
Bay Colony Beach Club
12.2020 - 02.2022
Restaurant Hostess
Mr. Big Fish
01.2019 - 12.2020
High School Diploma -
Naples High School
18 Credits Completed Towards Associate's Degree - Relevant Coursework: Public Speaking
Florida SouthWestern State College
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