Kathryn Dudley
Summary
Dynamic leader with a proven track record at Sierra Energy, adept in operations management and customer service excellence. Elevated store profitability through strategic inventory control and team motivation, fostering a culture of high performance and customer satisfaction. Skilled in problem-solving and team building, achieving a significant increase in customer loyalty and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager/Area Manager
Sierra Energy
06.2011 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Loss Prevention Investigator
Holiday Market
04.2007 - 06.2011
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Streamlined shrink management program and trained Loss Prevention Officers.
Education
Bachelor of Arts - Health, Physical Education/ Phsycology
Saint Mary's College of California
Moraga, CA05-1991
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Product merchandising
- Sales professional
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Retail merchandise quality standards
- Strategic planning
- Performance reviews
- Sales analysis
- Sales coaching
- Flexible schedule
- Leading staff meetings
- Vendor management
- Merchandise planning
- Delegating work
- Personnel development
- Competitor monitoring
- Operations oversight
- Employee terminations
- Talent recruitment
- Culture development
- Process improvements
- Hourly shift management
- Risk management
- Database management
- Security system monitoring
- Report generation
- Verbal and written communication
- Team building
- Customer feedback analysis
Accomplishments
- Managed a store that exceeded company expectations in every category during the 2021 quarter.
- Increased sales by [Number]% by coaching department managers on new merchandising standards.
Certification
Manager Foodsafe Certification.
Languages
English
Full Professional
Timeline
Store Manager/Area Manager
Sierra Energy
06.2011 - 11.2024
Loss Prevention Investigator
Holiday Market
04.2007 - 06.2011
Bachelor of Arts - Health, Physical Education/ Phsycology
Saint Mary's College of California
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