Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Dunn

Bakersfield,CA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with a solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.

Overview

11
11
years of professional experience

Work History

Dispatcher II, CTO

Kern County Fire Department
03.2023 - Current
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Documented training provided and validated accurate allocation of budgeted time.
  • Selected or developed teaching aids such as training handbooks, tutorials or quick reference guides.
  • Conferred with management and other employees to understand work situations needing training updates.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.

Dispatcher

Bakersfield, Department
07.2019 - 03.2023
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Read system maps and caller information, and documented details in system.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.

Billing Technician

Premier Eyecare
06.2014 - 07.2019
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Monitored outstanding invoices and performed collections duties.
  • Collect and analyze data for special reports
  • Offered administrative and customer service support to customers.
  • Researched billing and payment application errors.
  • Managed and coordinated purchase of office supplies.
  • Used data entry skills to accurately document and input statements.
  • Responded to customer concerns and questions on daily basis.
  • Maintained accurate records of customer payments.
  • Utilized various software programs to process customer payments.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Generated monthly billing and posting reports for management review.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Reconciled accounts receivable to general ledger.
  • Confirmed appointments, communicated with clients, and updated client records.

Claims Support Assistant

State Farm
10.2013 - 06.2014
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Examined letters, accounts, and evidence to determine accuracy of information.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Property Manager

City Place Apartments
11.2012 - 10.2013
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained original leases and renewal documents in hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Communicated effectively with owners, residents, and on-site associates.

Education

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
7.2023

Associate of Science - Business Administration

Bakersfield College
Bakersfield, CA
12.2021

Associate of Science - Science, on Biology

Bakersfield College
Bakersfield, CA
5.2014

Skills

  • Individualized Instruction
  • Improve Job Skills
  • Dispatch Protocols
  • Emergency Situations
  • Emergency Medical Dispatching
  • Training Manuals and Materials
  • Trainee Evaluations
  • Employee Performance Reviews

Timeline

Dispatcher II, CTO

Kern County Fire Department
03.2023 - Current

Dispatcher

Bakersfield, Department
07.2019 - 03.2023

Billing Technician

Premier Eyecare
06.2014 - 07.2019

Claims Support Assistant

State Farm
10.2013 - 06.2014

Property Manager

City Place Apartments
11.2012 - 10.2013

Bachelor of Science - Business Administration

University of Phoenix

Associate of Science - Business Administration

Bakersfield College

Associate of Science - Science, on Biology

Bakersfield College

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Kathryn Dunn