Kathryn Dustin
Madison,WI
Summary
Dynamic Program Support Specialist with a proven track record at Journey Mental Health, adept at synthesizing complex policy information and enhancing stakeholder engagement. Skilled in data analysis and relationship building, I streamline processes to boost efficiency and drive impactful policy recommendations, ensuring high-quality outcomes in collaborative environments.
Overview
2017
2017
years of professional experience
1
1
Certification
Work History
Program Support Specialist
Journey Mental Health
- Conducted research on policy issues, synthesizing information for analysis.
- Assisted in drafting policy briefs and reports for stakeholder review.
- Monitored legislative developments to inform policy recommendations.
- Collaborated with team members to support strategic initiatives and projects.
- Prepared presentations summarizing key findings and implications of policies.
- Engaged with stakeholders to gather input on policy proposals and feedback.
- Contributed to data collection efforts, ensuring accuracy and relevance of information.
- Participated in industry conferences and workshops as a subject matter expert to stay current on emerging trends in public policy analysis.
- Built strong relationships with internal departments for effective collaboration within the organization for policymaking purposes.
- Streamlined processes and increased efficiency in policy development, implementation, and evaluation.
- Provided expert guidance on relevant regulations, legislation, guidelines, standards, best practices related to specific policy areas.
- Facilitated cross-functional team meetings to ensure consistency in approach across all policy areas.
- Developed communication materials with clear messaging that translated complex concepts into easily digestible information.
- Identified, evaluated and developed solutions to remove roadblocks to change.
- Monitored legislative developments at the federal, state, and local levels to inform organizational strategy and priorities.
- Assisted in training new staff members on company protocols and best practices related to the delivery of high-quality analytical products.
- Checked documentation for accuracy and validity on updated systems.
- Modified, updated and processed existing policies.
Academic GED Tutor
Wisconsin Department of Corrections
08.2015 - 08.2016
- Developed individualized lesson plans to address diverse learning needs of incarcerated students.
- Facilitated small group sessions to enhance comprehension and retention of GED material.
- Assessed student progress through regular evaluations and provided constructive feedback.
- Collaborated with correctional staff to ensure a supportive learning environment for students.
- Adapted instructional methods based on student performance and feedback, enhancing overall effectiveness.
- Empowered students by teaching them valuable test-taking strategies, leading to improved scores on practice exams and the actual GED test itself.
- Collaborated with fellow tutors to share best practices and develop more effective teaching strategies.
- Increased student confidence in their abilities through consistent positive reinforcement and encouragement.
- Managed time effectively during tutoring sessions, ensuring all relevant topics were covered thoroughly within allotted session times.
- Provided support for students with diverse backgrounds, adapting teaching methods to meet individual needs.
Program & Policy Analyst
Wisconsin Department of Transportation
08.2001 - 06.2014
- Conducted research on policy issues, synthesizing information for analysis.
- Assisted in drafting policy briefs and reports for stakeholder review.
- Monitored legislative developments to inform policy recommendations.
- Collaborated with team members to support strategic initiatives and projects.
- Prepared presentations summarizing key findings and implications of policies.
- Engaged with stakeholders to gather input on policy proposals and feedback.
- Contributed to data collection efforts, ensuring accuracy and relevance of information.
- Participated in industry conferences and workshops as a subject matter expert to stay current on emerging trends in public policy analysis.
- Built strong relationships with internal departments for effective collaboration within the organization for policymaking purposes.
- Streamlined processes and increased efficiency in policy development, implementation, and evaluation.
- Provided expert guidance on relevant regulations, legislation, guidelines, standards, best practices related to specific policy areas.
- Facilitated cross-functional team meetings to ensure consistency in approach across all policy areas.
- Developed communication materials with clear messaging that translated complex concepts into easily digestible information.
- Identified, evaluated and developed solutions to remove roadblocks to change.
- Monitored legislative developments at the federal, state, and local levels to inform organizational strategy and priorities.
- Assisted in training new staff members on company protocols and best practices related to the delivery of high-quality analytical products.
- Checked documentation for accuracy and validity on updated systems.
- Modified, updated and processed existing policies.
Education
Certification In Addiction Studies - Addiction Counseling
Madison College
Madison05.2025
Associate Degree In Arts - Humanties
Madison Area Technical College
Madison, WI06.2021
High School Diploma - General
James Madison Memorial High School
Madison06.1997
Skills
- Troubleshooting skills
- Customer relations
- Data entry
- Recordkeeping requirements
- Software program proficiency
- Documentation management
- Quality controls
- Customer service
- Office administration
- Appointment scheduling
- Data analysis
- Meeting arrangements
- Program files maintenance
- Program file distribution
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Organizational skills
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Strong problem solver
- Documentation and recordkeeping
- Team building
- Professional and mature
- Task prioritization
- Self motivation
- Excel spreadsheets
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Professionalism
- Interpersonal communication
- Inventory control
- Time management abilities
- Continuous improvement
- Administrative support
- Document scanning
- Support services
- Mail handling
- Office equipment operation
- Supply restocking
- Policy implementation
- Professional demeanor
Certification
Addiction Studies
Timeline
Academic GED Tutor
Wisconsin Department of Corrections
08.2015 - 08.2016
Program & Policy Analyst
Wisconsin Department of Transportation
08.2001 - 06.2014
Program Support Specialist
Journey Mental Health
Certification In Addiction Studies - Addiction Counseling
Madison College
Associate Degree In Arts - Humanties
Madison Area Technical College
High School Diploma - General
James Madison Memorial High School
Similar Profiles
Deidre ThomasonDeidre Thomason
Resource Advocate at Journey Mental Health CenterResource Advocate at Journey Mental Health Center
Megan MontgomeryMegan Montgomery
Licensed Mental Health Counselor at Journey Mental Health Counseling, PLLCLicensed Mental Health Counselor at Journey Mental Health Counseling, PLLC
Tina HammellTina Hammell
AFH/CBRF Clinical Coordinator at Journey Mental Health CenterAFH/CBRF Clinical Coordinator at Journey Mental Health Center
Emma WrightEmma Wright
Finance Manager at Lost Boys InteractiveFinance Manager at Lost Boys Interactive
Christian CoxChristian Cox
Delivery Driver at Uber EatsDelivery Driver at Uber Eats