Kathryn East

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Managed incoming calls, ensuring prompt and courteous responses.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Confirmed appointments, communicated with clients, and updated client records.

• Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
• Balanced cash drawer daily, identifying discrepancies and implementing corrective actions when necessary.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.

• Led daily operations, ensuring exceptional customer service standards across all interactions.
• Coordinated scheduling and resource allocation to optimize team efficiency during peak hours.
• Monitored key performance indicators, driving accountability and continuous improvement within the team.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Boosted customer satisfaction ratings, conducting in-depth analysis of feedback and implementing necessary changes.
• Resolved escalated customer complaints, ensuring satisfaction and loyalty.

• Managed daily business operations, ensuring efficient workflow and resource allocation.
• Trained and mentored staff, fostering a collaborative and productive work environment.
• Implemented inventory management systems to optimize stock levels and reduce waste.
• Established strong vendor relationships, negotiating favorable terms to improve profitability.
• Managed day-to-day business operations.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Trained and motivated employees to perform daily business functions.
• Implemented effective financial management practices, improving cash flow and profitability.
• Assessed income and expenses and adapted plans to improve profit levels.

Rental Property 1 house, 12 efficiency apartments, a beauty shop

and 3 mobile homes.

Kept track of tenant's rent and collected their money.

Inspected property when tenant would move out to

determine if they got their deposit back.

Would hire help to do lawn matiance and repairs that

needed to be done.

Negotiated contracts with tenants, securing favorable terms that benefited company finances.