Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Eddings

Riverside,CA

Summary

Skilled professional with over 15 years of customer service skills , forward facing as well as in administrative setting. Proficient in leveraging all microsoft interfaces to perform high quality and accurate work.

Overview

15
15
years of professional experience

Work History

Staffing Coordinator

Accentcare
03.2024 - Current
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.
  • Improved office efficiency by effectively managing internal communications and correspondence.

Service Delivery Representative , Consumer Loans

Schools First Federal Credit Union
11.2022 - 02.2024
  • Provided exceptional customer support, handling inquiries and complaints professionally and efficiently.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new Service Delivery Representatives, contributing to an improved workforce competency level.
  • Gathered, organized and input information into digital database.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Scheduling Coordinator

Rise Interpreting
06.2022 - 10.2022
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Sales and Service Manager

Sephora
10.2014 - 06.2022
  • Developed a high-performing sales team through effective coaching, mentoring, and performance management.
  • Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
  • Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
  • Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Enhanced brand awareness by creating engaging and shareable social media content.
  • Streamlined studio operations by implementing effective scheduling and resource allocation strategies.
  • Assisted in event coordination efforts, supporting successful execution of in-store promotions or sales initiatives.
  • Created and updated regular inventory reports and records.

Paint Department Associate

Home Depot
06.2013 - 10.2014
  • Optimized display layouts for enhanced visual appeal while simultaneously improving ease of access for customers.
  • Collaborated closely with other departments to execute store-wide initiatives, driving overall customer experience improvement.
  • Assisted in staff training and development, imparting knowledge of paint products, techniques, and industry trends.
  • Increased sales revenue with effective product merchandising and strategic promotions implementation.
  • Provided exceptional customer service, addressing concerns promptly and offering tailored solutions to meet clients'' needs.
  • Participated in storewide events such as workshops or demonstrations showcasing painting techniques or DIY projects.

Office Assistant /Receptionist

Children's Medical Group of Orange County
06.2009 - 10.2012
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

High School Diploma -

Corona High School
Corona, CA
06.2008

Skills

  • Sales expertise
  • Business Analytics
  • Microsoft Office
  • Training and mentoring
  • Human Resources Support
  • Documentation and Recordkeeping
  • Customer Relationship Management
  • Talent Acquisition
  • Sales operation
  • Performance Management
  • Salesforce
  • Team Recruiting and Onboarding

Timeline

Staffing Coordinator

Accentcare
03.2024 - Current

Service Delivery Representative , Consumer Loans

Schools First Federal Credit Union
11.2022 - 02.2024

Scheduling Coordinator

Rise Interpreting
06.2022 - 10.2022

Sales and Service Manager

Sephora
10.2014 - 06.2022

Paint Department Associate

Home Depot
06.2013 - 10.2014

Office Assistant /Receptionist

Children's Medical Group of Orange County
06.2009 - 10.2012

High School Diploma -

Corona High School

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Kathryn Eddings