Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Ellis

San Tan Valley,AZ

Summary

Committed and ambitious job seeker with 10+ years experience of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Regional Franchise Director and Office Manager

Two Maids Franchising
Gilbert, AZ
11.2020 - Current
  • Payroll, commission based and hourly according to performance
  • Resolved customer complaints regarding sales and service.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Developed All SOP For Franchises
  • Collaborated with managers to assess needs and develop program plans.
  • Evaluated PHC's work and developed improvement plans.
  • Monitored work of 30-50 employees daily.
  • Proposed, developed and managed employee recognition programs.
  • Conducted daily inspections, recorded quality assurance, documented mechanical issues and provided equipment repairs.
  • Created and implemented quality assurance program covering an eight city territory.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements for retention.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures and policies to ensure efficient productivity.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Implemented operational procedures designed to streamline processes across all franchises.

Leasing Consultant

Camden Property Trust
Chandler, AZ
01.2020 - 11.2020
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Tracked leads using CRM software and followed up with interested parties.
  • Contacted and followed up with tenants on renewal notices.
  • Detailed application requirements and answered questions from prospective tenants.
  • Conducted background checks on applicants.
  • Conducted informative and personalized tours, resulting in new leases.
  • Received rent payments and tracked transactions in accounting software.
  • Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Checked rental eligibility by following company's verification process.
  • Maintained accurate records of correspondence with and from tenants.
  • Escalated critical issues to property manager to deliver immediate resolution.

Accounts Payable and Receivable Coordinator

Horne Kia & Horne Motors of Mesa
Mesa/Gilbert, AZ
02.2018 - 12.2019
  • Checked accuracy and integrity of purchase orders.
  • Matched invoices with purchase orders, audited for discrepancies and coded each according to general ledger standards.
  • Prepared journal entries and reconciled accounts to complete month-end closing processes.
  • Performed administrative tasks to support strategic initiatives.
  • Assessed payment order charges against established standards.
  • Managed accounts payable for two dealerships for the Horne family organization of about 150 personnel.
  • Matched orders with invoices and recorded required information.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Received and recorded cash, checks and transfers.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Monitored loans and accounts payable to confirm payments are current.
  • Performed bookkeeping and accounting consulting services.

Accounts Payable and Receivable Coordinator

Horne Kia
Gilbert, AZ
07.2014 - 09.2015
  • Checked accuracy and integrity of purchase orders.
  • Matched invoices with purchase orders, audited for discrepancies and coded each according to general ledger standards.
  • Prepared journal entries and reconciled accounts to complete month-end closing processes.
  • Performed administrative tasks to support strategic initiatives.
  • Assessed payment order charges against established standards.
  • Managed accounts payable for two dealerships for the Horne family organization of about 150 personnel.
  • Matched orders with invoices and recorded required information.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Received and recorded cash, checks and transfers.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Monitored loans and accounts payable to confirm payments are current.
  • Performed bookkeeping and accounting consulting services.

Education

Certified Dental Assistant - Dental Assisting

American Institute of Dental Assisting
Mesa, AZ
09.2004

Skills

  • Strategic Planning
  • Program Leadership
  • Team Building
  • Staff Recruitment
  • Schedule Coordination
  • Operational Planning
  • Team Supervision
  • Training and Mentoring
  • Team Leadership
  • Revenue Growth
  • Employee Training and Development
  • Recruitment and Hiring
  • Decision-Making
  • Operations Management
  • Staff Scheduling
  • Human Resources
  • Employee Reviews
  • Verbal and Written Communication
  • Training Management
  • Customer Relations
  • Policy/Program Development
  • Performance Evaluations
  • Management Team Building
  • Customer Retention
  • Quality Assurance
  • Direct Sales
  • Payroll

Timeline

Regional Franchise Director and Office Manager

Two Maids Franchising
11.2020 - Current

Leasing Consultant

Camden Property Trust
01.2020 - 11.2020

Accounts Payable and Receivable Coordinator

Horne Kia & Horne Motors of Mesa
02.2018 - 12.2019

Accounts Payable and Receivable Coordinator

Horne Kia
07.2014 - 09.2015

Certified Dental Assistant - Dental Assisting

American Institute of Dental Assisting

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Kathryn Ellis