Kathryn Ervin

• Directed and supervised team of 5 employees in daily operations.
• Resolved client complaints in a timely manner while ensuring client satisfaction.
• Conducted monthly staff meetings with team members to discuss upcoming tasks and project deadlines.
• Reviewed reports from subordinate staff members before they submitting them to MDHHS Foster Care Workers
• Coordinated employee schedules according to shift changes and availability.
• Provided ongoing training to address staff needs.
• Reviewed completed work to verify consistency, quality and conformance.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Coached staff members to develop long-term career goals.
• Identified needs of clients and/or MDHHS Foster Care Workers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Assisted in maintaining accurate monthly billing reports and quarterly reports for program contractual expenses.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

• Conducted client service by implementing appropriate and healthy communication skills, resolving complaints, problem-solving, and being and client advocate.

• Communicated regularly with supervisors regarding progress of projects and completed tasks.
• Trained new employees on the Foster Care Supportive Visitation Program job requirements.

• Conducted regular Nurturing Parenting Assessments to establish a client Parent Education Lesson Plan. Implemted appropriate acitivities for clients to apply lesson with their children.

•Maintained accurate weekly records

•Callaborated with team members to resolve/problem solve client issues while maintaining client confidentiality.

• Communicated regularly updates and reports with the MDHHS Foster Care Worker on my cases by telephone, email or by phone.

•Carried a max case load of 7 clients which met face to face once per week for 2 hours. Provided transportation for the client or children when needed.

Same as Family Preservation Direct Worker in Ann Arbor.

•Assisted with the providing harm-reduction kits, referrals, and direct services to high risk women on the streets.

•provided advocacy and support to the peer support team by monitoring the support groups, & providing breakfast, lunch, and transportation.

• Provided advocacy for those seeking sheltor by being an active listener, engaging in board and card games, providing three meals, & managing shower times.
• Assisted with volunteer training and shift rotations.