Summary
Overview
Work History
Education
Skills
Timeline
Elevate Leadership
Generic

Kathryn Ervin

McKinney

Summary

Dynamic sales leader with a proven track record at Hardware Resources, excelling in inside sales leadership and customer retention. Spearheaded training initiatives and CRM implementation, enhancing team performance and engagement. Adept at process improvement and fostering collaboration, driving significant revenue growth through strategic coaching and development.

Overview

14
14
years of professional experience

Work History

Director of Inside Sales

Hardware Resources
04.2023 - Current
  • Assisted in developing sales strategies to increase team performance and revenue growth.
  • Supported daily operations by managing customer inquiries and ensuring timely follow-ups.
  • Designed and launched customer retention program with structured new customer checklist.
  • Revamped new hire training program with Learning & Development; shortened ramp-up time.
  • Established monthly sales training series focused on product knowledge and selling strategies.
  • Created call coaching framework with monthly 1:1s and documentation for supervisors.
  • Key leader in CRM system transition, ensuring adoption and training success.
  • Member of Annual Sales Meeting Planning Team (content, logistics, agenda).

Team Supervisor

Hardware Resources
11.2017 - 04.2023
  • Managed 10 Inside Sales Representatives, including coaching, training, and performance management.
  • Created the first inside sales processes, training materials, and success metrics.
  • Improved engagement and reduced turnover through structured development and leadership.
  • Conducted regular team meetings to communicate goals and address challenges.
  • Evaluated team performance, providing constructive feedback for skill development.
  • Resolved conflicts within the team, fostering a collaborative work environment.

Inside Sales Representative

Hardware Resources
04.2011 - 11.2017
  • Developed strong relationships with clients to identify needs and recommend appropriate solutions.
  • Utilized CRM software to track sales activities and manage customer interactions efficiently.
  • Mentored junior representatives, fostering a culture of continuous improvement and professional development.

Education

Bachelor of Arts - Psychology

Texas Tech University
Lubbock, TX
12-2009

Skills

  • Inside Sales Leadership
  • Customer Retention
  • Training & Coaching
  • CRM Implementation

Timeline

Director of Inside Sales

Hardware Resources
04.2023 - Current

Team Supervisor

Hardware Resources
11.2017 - 04.2023

Inside Sales Representative

Hardware Resources
04.2011 - 11.2017

Bachelor of Arts - Psychology

Texas Tech University

Elevate Leadership

Graduated from Elevate Leadership Program in 2025.

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