KATHRYN E. THORNTON
St. Augustine
Summary
Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.
Resourceful Banking Customer Service Representative known for being highly productive and efficiently completing tasks. Possess strong skills in problem-solving, account management, and financial product knowledge which enable effective handling of customer inquiries and concerns. Excel in communication, empathy, and adaptability, ensuring customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Serivce Specialist
New York Beer Project
Winter Garden
01.2023 - Current
- Consistently demonstrated engaging, courteous and professional demeanor with customers and colleagues.
- Skilled multitasking, updated business and product knowledge.
- Highly adaptable and critical thinking to perform various tasks.
- Certified trainer for hospitality.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Collaborated with team members to enhance service quality and operational efficiency.
- Educated customers on brewery offerings, including craft beers and events.
- Trained new staff on customer service protocols and company standards.
Customer Service Professional
Bosphorous
Winter Garden
03.2022 - 12.2022
- Manage the deliveries of product and following guidelines for distribution.
- Extensive knowledge in products sold and not sold in house.
- Responsible for training all new employees.
- Recognized by management as a dependable and flexible team member.
- Engaged in regular communication with management to address operational challenges effectively.
- Collaborated with management to improve overall customer satisfaction strategies.
Customer Service Relationship Banker II
Simmons Bank
Germantown
05.2021 - 12.2021
- Managed the vault on a daily basis.
- Responsible for opening procedures which included giving the all clear signal to ensure everyone could enter the bank safely.
- Trained on core banking systems: Jack Henry, TCR machines, Navigator.
- Responsible for opening new bank accounts and assisting in account maintenance.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Processed maintenance, operations and correspondence for new and existing accounts.
Customer Service Representative
Patriot Bank
Collierville
02.2018 - 05.2021
- Excellent customer service focus, high proficiency and comfort in processing money transactions.
- Vault reconciliation.
- Fraud Detection: Being able to identify potential fraud transactions on the client's account.
- Managing the functionality and maintenance of ATM machines.
- Assisted customers with account inquiries and transaction requests.
- Resolved customer complaints promptly and professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts And Science -
University of Memphis
Memphis, TNSkills
- Cash handling
- Fraud detection
- Account management
- Banking software
- Vault procedures
- Customer relationship management
- Transaction processing
- Risk assessment
- Compliance awareness
- Employee training
- Communication skills
- Conflict resolution
- Team collaboration
- Time management
- Problem solving
- Communicating bank services
- Portfolio management
- Account servicing
- Financial planning
- Currency tracking
- Account confidentiality
- Credit analysis
- Teller transactions
- Banking regulations
- Safety box oversight
- Interpersonal skills
- Pleasant and personable
- Quality control
- Customer retention
- Teamwork
- Financial Services Knowledge
- Information processing
- Currency handling
- Account services
- Time management abilities
- Deposits Handling
- Payment processing
- Cash handling and management
- Problem-solving
- Team leadership
- Honest and dependable
- Staff assistance
- Exceptional customer service
- Verbal and written communication
- Fraud monitoring
- Bill payment receipt
Timeline
Customer Serivce Specialist
New York Beer Project
01.2023 - Current
Customer Service Professional
Bosphorous
03.2022 - 12.2022
Customer Service Relationship Banker II
Simmons Bank
05.2021 - 12.2021
Customer Service Representative
Patriot Bank
02.2018 - 05.2021
Bachelor of Arts And Science -
University of Memphis
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