Summary
Overview
Work History
Education
Skills
Timeline
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Kathryn Fantow

Riverview,FL

Summary

Dynamic professional with extensive experience as a Key Holder at QVC Group, excelling in leadership and client relations. Proven track record in process optimization and staff development, enhancing operational efficiency and customer satisfaction. Adept at cash handling and strategic planning, consistently resolving complex customer inquiries with professionalism.

Overview

28
28
years of professional experience

Work History

Key Holder/Assistant Manager

QVC Group
Brandon, Florida
01.2005 - 06.2025

Department Head for Jewelry 2018–2025

  • Assisted and trained team members in visual and product knowledge. Dissolved the HSN brand at the Brandon location and trained the team on the new QVC brand.
  • Dissolved the HSN brand at the Brandon location and trained the team on the new QVC brand.
  • Created systems to cross-train all team members in the jewelry department.
  • Maintained weekly Audit pages for targeted inventory
  • Responsible for clearance suggestions, reports across all departments of the store.
  • Responsible for weekly specials within the department.
  • Assisted in closing the outlet store.

Receiving 2015–2018: Sarasota, HSN.

  • Responsible for receiving and outbound products.
  • Creating and maintaining organized lists of products to be sold to outbound sales.
  • Trained and developed team members and new management.
  • I ran the operations of the store for six months with minimal support.

Apparel 2005–2010, Brandon, HSN.

  • Oversaw apparel, footwear, and accessory sections of the 26,000-square-foot store.
  • Collaborated with management to determine key tasks, and delegate them to staff members.
  • Protected store assets by assisting with audits, routine cycle counts, and physical inventory.
  • Handled customer inquiries and complaints with.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.

Key Holder/Assistant Manager

Causal Corner
Hicksville, NY
03.2000 - 05.2004

Assisted with Owner Charity events, Fashion shows, for different charitable organizations that would partner with brand.

Group Home Manager

Adults and Children With Learning Diabilities
Roslyn, NY
04.1997 - 07.2000

Oversaw a staff of 10 team members and 12 residents.

Created and oversaw the implementation of individual plans for 12 residents, responsible for ensuring food and other household needs were met for all residents.

  • Maintained accurate reports, progress notes, medications, and incident reports.
  • Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients.
  • Monitored financial resources within the program budget to ensure efficient utilization of funds.
  • Adhered strictly to confidentiality guidelines regarding client information at all times.
  • Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.

Education

Bachelor of Arts - Sociology

State University of New York- New Paltz
NY

Skills

  • Office Administration and Support
  • Leadership and Staff Development
  • Calendar management and scheduling
  • Cash Handling and Supply Coordination
  • Client relations and customer service
  • Process Optimization and Organization
  • Conflict and Resolution
  • Process Improvement
  • Team building

Timeline

Key Holder/Assistant Manager

QVC Group
01.2005 - 06.2025

Key Holder/Assistant Manager

Causal Corner
03.2000 - 05.2004

Group Home Manager

Adults and Children With Learning Diabilities
04.1997 - 07.2000

Bachelor of Arts - Sociology

State University of New York- New Paltz