Kathryn Fedorski
Riverside
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Hostess
Lettuce Entertain You
11.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Barback
Gordy's Marine
05.2024 - 08.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Front Desk Assistant
Abbey Springs Clubhouse
05.2023 - 09.2023
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Assisted management in maintaining room inventory and coordinating reservations to maximize occupancy rates.
Day Camp Counselor
Forest Park Park District
09.2022 - 01.2023
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
- Collaborated with fellow counselors to create a cohesive team environment conducive to a successful camp experience.
- Developed strong relationships with parents, providing regular updates on their child''s progress and addressing any concerns.
- Planned and lead diverse activities to entertain children and promote core values.
- Enhanced camper experience by implementing fun and educational activities tailored to various age groups.
- Ensured camper safety by closely monitoring activities and adhering to established protocols.
Education
BBA - Business
University of Illinois At Urbana-Champaign
Champaign, IL05-2028
High School Diploma -
Riverside Brookfield High School
Riverside, IL05-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Greeting guests
Timeline
Barback
Gordy's Marine
05.2024 - 08.2024
Front Desk Assistant
Abbey Springs Clubhouse
05.2023 - 09.2023
Hostess
Lettuce Entertain You
11.2022 - Current
Day Camp Counselor
Forest Park Park District
09.2022 - 01.2023
BBA - Business
University of Illinois At Urbana-Champaign
High School Diploma -
Riverside Brookfield High School
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