KATHRYN FENTON

In this position, I have supervised between 6-8 billers, at various times, and worked with many different personalities. Have learned a lot in that aspect, I sent credit balance reports for Medicare quarterly. I have verified insurances and reviewed claims for pending payments on websites. When I started my position with MidMichigan Health Service, I took over as the BCBS biller, then went on to do Medicare when a biller retired, then applied for this position when another employee retired.

• Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and making sure by month end as much was posted and could be.
• Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently.
• Hired, managed, developed and trained staff, conducted performance reviews for staff in my department.
• Monitored front areas so that questions could be promptly addressed. Had a biller work with front desk areas as well as set up a Billing/Front Reception chat to help with questions when entering insurances.
• Completed bi-weekly time cards for payroll for 6-8 employees. At different times.
• Delegated tasks to staff to organize and improve office efficiency when needed.

• Communicated with insurance providers to resolve denied claims and resubmitted.
• Posted and adjusted payments from insurance companies.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
• Located errors and promptly refiled rejected claims.
• Identified and resolved patient billing and payment issues.
• Collected payments and applied to patient accounts.
• Assisted Practice manager with time cards and front desk staff.
• See reference letter from her attached as well.