Kathryn Floyd
Atlanta,GA
Summary
With a proven track record at Whoopsies, I excel in orchestrating seamless operations and innovative beverage programs, blending hard skills like menu planning with soft skills such as staff training. My leadership significantly enhances customer satisfaction and operational efficiency, showcasing my adeptness in both front and back of house operations.
Overview
10
10
years of professional experience
Work History
Server, Host, and Food Runner
T.Will & Co (Loire Bar, Dive, and The Prez)
Atlanta, GA
09.2024 - Current
- Provided excellent customer service to ensure satisfaction.
- Greeted customers upon arrival, explained menu items and specials, provided wine recommendations.
- Collaborated on mixology for unique event beverages.
General Manager and Bartender
Whoopsies
Atlanta, GA
01.2023 - Current
- Designed a robust wine program.
- Coordinated staff training sessions.
- Provided warm, efficient, and bespoke service to guests.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
General Manager and Brewer
Sabbath Brewing
Atlanta, GA
11.2019 - 03.2023
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw product development initiatives from concept through completion stages.
Server
Octopus Bar
Atlanta , GA
01.2018 - 12.2019
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
Barista-Shift Manager
Java Monkey
Decatur, USA
05.2016 - 08.2018
- As a manager I was responsible for placing orders, operating a POS system, managing money, counting the drawer, training new staff in front and back of house, handling customer complaints, and addressing any problems that might arise amongst staff or customers
- As a barista, I have experience with making a variety of espresso drinks, serving beer and wine, making specialty drinks, taking orders, handling money, prep, customer service, cleaning the espresso machine, and cleaning the store
Server; Counter service; Line cook
Fellini's Pizza
Atlanta, USA
05.2015 - 06.2016
- As a server and cashier I have experience operating a POS system, taking and/or memorizing orders, serving beer and wine, creating effective communication between line and floor staff, dealing with customer complaints, handling large parties with swift and genial service, and cleaning the store
- As a line cook I have experience prepping food items, working and communicating efficiently with my co-workers, preparing recipes in a timely manner, cleaning the line and equipment
Education
H.S. Diploma -
North Atlanta High school
Atlanta, GA05.2015
Industrial Design
Agnes Scott
Atlanta, GASkills
- Front and Back of House Training
- Addressing customer complaints
- Handling cash register, writing checks, and managing accounts
- Recipes and menu planning
- Advertising and marketing
References
- Timothy Faulkner, Whoopsies and Octopus Bar, Owner 404-542-1778
- Hudson Rouse, Whoopsies, Owner 404-452-8650
- Tim Willard, T.Will & Co, 843-532-3760
- Jessica Williams, Java Monkey, owner, 404-310-1526, jesshwilliams@gmail.com
Timeline
Server, Host, and Food Runner
T.Will & Co (Loire Bar, Dive, and The Prez)
09.2024 - Current
General Manager and Bartender
Whoopsies
01.2023 - Current
General Manager and Brewer
Sabbath Brewing
11.2019 - 03.2023
Server
Octopus Bar
01.2018 - 12.2019
Barista-Shift Manager
Java Monkey
05.2016 - 08.2018
Server; Counter service; Line cook
Fellini's Pizza
05.2015 - 06.2016
H.S. Diploma -
North Atlanta High school
Industrial Design
Agnes Scott
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