Kathryn Ford
Rancho Cordova,CA
Summary
Dynamic and results-driven professional, excelling in customer service and inventory management. Proven ability to lead teams effectively, enhance operational efficiency, and train staff. Recognized for fostering a positive work environment while ensuring compliance with quality standards, driving customer satisfaction, and optimizing resources. Looking to gain experience in the field of psychology, eager and able to learn in new environments.
Overview
4
4
years of professional experience
Work History
Shift Lead
Jamba
04.2025 - Current
- Assisted team in daily operations, ensuring compliance with safety and quality standards.
- Supported inventory management by organizing stock and monitoring product levels.
- Lead team members in executing tasks promptly during peak hours.
- Provided excellent customer service to guests, made sure to follow guest over everything and goodness guaranteed.
- Prepared smoothie's, baked goods, and other food to customers liking.
Barista/Food Service Worker
Veterans Canteen Service
01.2024 - 01.2025
- Prepared high-quality coffee beverages following standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Operated espresso machines and other equipment, ensuring proper functionality and safety standards.
- Assisted customers with menu selections, providing recommendations based on preferences and dietary needs.
- Managed cash register transactions accurately, ensuring smooth point-of-sale operations.
Assistant General Manager
Jamba
06.2021 - 12.2024
- Led operational efficiency initiatives, resulting in streamlined processes and improved team productivity.
- Trained and mentored staff on best practices for customer service and product quality standards.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste and costs.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Bachelor of Arts - Psychology
California State University, Sacramento
Sacramento, CA12-2025
Associate of Arts - Psychology
American River College
Sacramento, CA12-2023
Skills
- Teamwork
- Adaptability
- Critical Thinking
- Customer service
- Inventory management
- Cash handling
- Staff training
- Time management
- Positive attitude
- Creative problem solving
- Diplomatic and fair
- Verbal and written communication
Timeline
Shift Lead
Jamba
04.2025 - Current
Barista/Food Service Worker
Veterans Canteen Service
01.2024 - 01.2025
Assistant General Manager
Jamba
06.2021 - 12.2024
Bachelor of Arts - Psychology
California State University, Sacramento
Associate of Arts - Psychology
American River College