Kathryn Frye-Vadeboncoeur
Winston-Salem,NC
Summary
Talented manager with expert team leadership, planning, and organizational skills developed throughout a successful career. Equipping employees to independently handle daily functions and meet customer needs is a seamless process. Diligently serving as a trainer and mentor, possesses exceptional management abilities and a results-driven approach. Detail-oriented team player with strong organizational skills excels at handling multiple projects simultaneously. Strong work ethics of integrity further enhance the ability to deliver outstanding results.
Overview
13
13
years of professional experience
Work History
People & Training Manager / Corporate Sales
Southern Harvest Hospitality Group
10.2024 - Current
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Leveraged technology to create interactive and engaging e-learning content, making training accessible to employees across multiple locations.
- Conducted training courses and prepared videos for long-term use.
- Managed new employee orientation training process.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Project Services Management
The Home Depot
01.2019 - 02.2024
- Ensure Collaboration amongst Homeowners, Manufacturers and Installers in synchronization with respect to the project(s)
- Schedule and Manage Installers to ensure project completion as per Code
- Initiated innovative programs saving thousands of dollars for store budget weekly
- Train associates with program procedures and policies
- Motivate team building and employee relations programs with incentives
- Maintain department reports, records, and inventory with 100% accuracy
- Provide Strong and Effective Communication for outstanding Customer Service.
- Created and implemented organizational policies and procedures.
- Assisted with regulatory issues such as compliance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Flu Program Compliance Coordinator
Wake Forest Baptist Medical Center
01.2013 - 01.2019
- Coordinate and Implement plans of the Flu Program to achieve 100% Flu Compliance
- Train and Manage Flu Program RN & LPN Staff in accordance to hospital policies and procedures
- Facilitate Flu Clinics for WFBMC Faculty, Staff, and Students at Main Campus & Off site Locations for 14,000 employees and 7,000 vendors
- Maintained Detailed Reports and Records for Employee Compliance
- Liaison with Directors and Managers to ensure each departments compliance
- Collaborated with HRIS & Infection Prevention to Report the Annual Flu Compliance Report to the CDC.
- Assisted in Leave of Absence department in Human Resources.
Staff Manager & Tour Director
Vineyard Camp & Retreat Center
01.2016 - 01.2018
- Planned and Delivered Travel Trips for International Students and Campers
- Maintain trip budget for new adventures while maximizing cost savings
- Train and Manage Camp Staff
- Facilitate memorable adventures for Campers for Exceptional Satisfaction
- Photographed each trip to share with families.
Assistant Manager
Property Management for BSC Holdings
01.2012 - 12.2012
- Managed daily operation of large rental property: 224 apartments & 51 villas
- Contributed Excellent Customer Service
- Maintained detailed billing and coding for property
- Handled residents payments
- Prepared AANC leases, property addendum's, and many property reports
- Facilitated tours for guests of the property
- Successful marketing of the property
- Maintained 99% occupancy-Apartments, 100% occupancy-Villas
- Multi-Tasked to ensure the property ran smoothly and residents were happy.
Education
Bachelor of Arts -
University of The Nations
Associate of Applied Science -
Randolph Community College
08.2008
Skills
- Business Administration
- Operations Management
- Training and Mentoring
- Employee Scheduling
- Product and service knowledge
- Project management abilities
- Outstanding Customer Support
- Team motivation
- Detail-oriented
- Motivated and continuously learning
Accomplishments
- Youth with a Mission - Volunteer Leader.
- Owner/Director Professional Photography Business (International level).
- Parent Effectiveness Certified (P.E.T.)
- Red Cross Trauma & Crisis Response Certified
- Winner of numerous Homer Awards at Home Depot
- Operations Employee of the Year at Home Depot
- Seminars Instructor and Leader.
References
References can be provided upon Request
Timeline
People & Training Manager / Corporate Sales
Southern Harvest Hospitality Group
10.2024 - Current
Project Services Management
The Home Depot
01.2019 - 02.2024
Staff Manager & Tour Director
Vineyard Camp & Retreat Center
01.2016 - 01.2018
Flu Program Compliance Coordinator
Wake Forest Baptist Medical Center
01.2013 - 01.2019
Assistant Manager
Property Management for BSC Holdings
01.2012 - 12.2012
Bachelor of Arts -
University of The Nations
Associate of Applied Science -
Randolph Community College
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