Kathryn Gardner
Edison,New Jersey
Summary
Personable Customer Service Representative with 5 years of retail and military experience. Accomplished in creating customer relations while adhering to company policies and military regulations. Goal-oriented student pursuing a Bachelor's degree in business and passionate about health and fitness. Ready to help others on their fitness journey.
Overview
5
5
years of professional experience
Work History
Human Resources Specialist
US Army Reserve
02.2023 - 01.2024
- Conveyed essential information to superiors by conducting daily briefs keeping commanders well informed.
- Pre-screened over 500 various administrative packets prior to submission to commander for approval.
- Ensured accurate recording of over 1,500 soldiers' locations by meticulously entering data into accountability systems.
- Created training guides on accountability systems and coordinated soldier training sessions to improve reporting accuracy.
- Collaborated with senior leadership to implement new standard operating procedures to outline submission requirements.
- Maintained strict confidentiality with sensitive information, upholding ethical standards in all professional interactions.
Bookkeeping Assistant
Saker Shoprite
09.2022 - 01.2023
- Conducted audits of stock, balanced tills, deposited money, and recorded financial data.
- Provided customer service by processing transactions, answering questions, taking phone calls, and adding/updating customer information for rewards program.
- Supervised thirty cashiers and used critical thinking to efficiently help with inquiries, demonstrating advanced knowledge of store, its systems, its procedures and its policies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
Cashier
Saker Shoprite
04.2019 - 02.2022
- Operated cash register to record hundreds of transactions accurately and efficiently every shift.
- Provided exceptional, friendly service resulting in positive feedback from shoppers and strong relationships with repeat customers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate Degree - General Studies
University of Maryland - Global Campus
04.2024
Skills
- Customer Service
- Communication
- Teamwork
- Adaptability
- Attention to Detail
- Microsoft Office
- Data Entry
- Analytical and Critical Thinking
Timeline
Human Resources Specialist
US Army Reserve
02.2023 - 01.2024
Bookkeeping Assistant
Saker Shoprite
09.2022 - 01.2023
Cashier
Saker Shoprite
04.2019 - 02.2022
Associate Degree - General Studies
University of Maryland - Global Campus
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