Summary
Work History
Education
Skills
Interests & Activities
Timeline
Generic

Kathryn Gasser

Afton,MN

Summary

Experienced professional with proven ability in streamlining operations, increasing efficiency and improving profitability. Skilled in creating and implementing processes to ensure regulatory compliance and to maintain a high standard of quality and customer satisfaction.

Work History

Director of Operations

Lutheran Social Services Of MN

· Managed operations of non-profit financial management services company contracted by the Minnesota Department of Human Services.

· Assisted 1600 federal and state waiver recipients in managing their budgets, dispersing over $55 million of funding annually.

· Coordinated with department managers to support seamless implementation of operational strategies, improve efficiency and reduce costs.

Developed and implemented key performance indicators to achieve organization's fiscal, production and customer relationship goals.

Quality Assurance Coordinator/Senior Manager

Lutheran Social Services Of MNSa

· Developed, implemented and managed processes to ensure quality and compliance with the company's overall operations and third party-relationships.

· Identified measures and process improvements to enhance operations and audit system and team performance.

· Coordinated and participated in detailed test plans for development and implementation of new processes and features.

· Maintained compliance with federal and state laws, regulations, guidelines, and policies.

· Built and managed Human Resource and Office Operations Departments.

Office Manager

Deloitte Consulting

· Managed international center for solution development and sales of client proposals and initiatives.

· Responsible for all facility coordination including purchases, vendor relations, financials and meetings.

Assistant to the Partner in charge providing communication and coordination.

Education

Boot Camp in Microsoft Dynamics 365

Power Objects
Minneapolis, MN

Certificate of Proficiency in Japanese Language

Association of International Education
Nagoya, Japan

Bachelor of Arts - Economics & Political Science

Hamline University
Saint Paul
06.1985

Skills

  • Risk Mitigation
  • Strategic Planning and Execution
  • Hiring and Onboarding
  • Sales Coaching
  • Quality Assurance
  • KPI Tracking
  • Performance Improvement
  • Program Administration
  • Process Development and Streamlining
  • Policy Development and Enforcement
  • Operations Management
  • Change Management

Interests & Activities

Downhill Skiing

Gardening

Reading

Bloomington Neighborhood Block Captain

Bloomington Athletic Association Coach


Timeline

Director of Operations

Lutheran Social Services Of MN

Quality Assurance Coordinator/Senior Manager

Lutheran Social Services Of MNSa

Office Manager

Deloitte Consulting

Boot Camp in Microsoft Dynamics 365

Power Objects

Certificate of Proficiency in Japanese Language

Association of International Education

Bachelor of Arts - Economics & Political Science

Hamline University
Kathryn Gasser