Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Kathryn Geneveve Balmes

Van Nuys,CA

Summary

To leverage my customer service skills and pursue a rewarding career in the hotel and restaurant industry, where my strong motivation, dedication to excellence, and commitment to delivering exceptional guest experiences can be fully utilized and further developed

Overview

11
11
years of professional experience

Work History

Associate Inventory Clerk

Providence Health & Services
Mission Hills, CALIFORNIA
07.2023 - Current
  • Efficiently process incoming mail and faxes for prompt claim processing
  • Utilize Microsoft Excel for daily logging and batching of documents, improving workflow accuracy
  • Scan documents to process claims, maintaining a high level of organization
  • Enter manual claims data accurately into the Tapestry system to maintain data integrity
  • Ensure compliance with HIPAA regulations to protect patient information
  • Contribute to the achievement of performance targets by collaborating with teammates

Stretch / Pizza Artist

MidiCi Neapolitan Pizza Company
Sherman Oaks, CALIFORNIA
08.2019 - Current
  • Provided exceptional customer service to elevate the atmosphere of dining venue
  • Utilized hand-stretching and tossing techniques to consistently produce high-quality pizza dough
  • Followed order instructions precisely, adding toppings for consistency and customer satisfaction
  • Performed various food preparation tasks to support kitchen operations
  • Maintained kitchen hygiene and safety standards at all times

General Manager

Panda Express
Westlake Village, CALIFORNIA
05.2017 - 04.2023
  • Provided exceptional customer service to optimize overall guest experience
  • Trained and developed team members to foster growth and productivity
  • Managed hiring and staffing processes to ensure adequate coverage
  • Oversaw daily business operations to maintain efficiency and productivity
  • Coordinated inventory management and food ordering to optimize resources
  • Ensured all tasks and duties were performed efficiently and effectively
  • Handled customer complaints, refunds, and inquiries with professionalism
  • Maintained cleanliness and organization of equipment and supplies
  • Responsible for opening and closing the restaurant, ensuring smooth transitions
  • Upheld kitchen hygiene and safety standards at all times

Food Server / Room Attendant

Le Montrose Suite Hotel
West Hollywood, CALIFORNIA
03.2014 - 10.2016
  • Demonstrated efficiency in setting up dining tables and preparing room service trays
  • Consistently prioritized speed and accuracy when crafting drink orders
  • Served dishes at social functions, including meetings and parties
  • Ensured compliance with health and safety standards in maintaining cleanliness of hotel rooms
  • Managed timely supply restocking to ensure smooth operation
  • Implemented effective organizational systems for carts, storage rooms, equipment, and supplies

Education

Baccalaureate Degree in Hotel and Restaurant Management -

St. Paul University
Quezon City, Philippines
10.2013

Skills

  • Labor Management
  • Cost Control
  • Sanitation Standards
  • Employee Retention
  • Restaurant operations management
  • Customer Engagement
  • Adaptable
  • Supervisory skills
  • Complaint resolution
  • Customer service best practices

Languages

Fluent in English and Tagalog (can speak, write, and read)

References

References available upon request.

Timeline

Associate Inventory Clerk

Providence Health & Services
07.2023 - Current

Stretch / Pizza Artist

MidiCi Neapolitan Pizza Company
08.2019 - Current

General Manager

Panda Express
05.2017 - 04.2023

Food Server / Room Attendant

Le Montrose Suite Hotel
03.2014 - 10.2016

Baccalaureate Degree in Hotel and Restaurant Management -

St. Paul University

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Kathryn Geneveve Balmes