Summary
Work History
Education
Skills
Timeline
Generic
Kathryn Glenn

Kathryn Glenn

Administrative
Conroe,TX

Summary

25 Plus Years of exceptional administrative skills, including 7 years of Human Resources and 20 years in Customer Relations. Though primarily in the automotive industry, I have also worked in Hospital administration and Hospitality, both entailed working in the Human Resource department. I've held positions in Sales, Finance, Business Development, Service Advisor, HR Generalist, Payroll and Admin Assistant to senior management. Professional, Dedicated and Goal-oriented and committed to meeting the expectations of the company I work for.

Work History

Realtor

Sticks & Bricks Real Estate Co.
Conroe, Texas
06.2014 - Current
  • Educate clients looking to sell or buy in current market conditions, legal requirements, pricing and mortgages.
  • Collaborate with mortgage companies to determine loan and mortgage options for clients.
  • Coordinate appointments to show tenants and buyers prospective homes.
  • Review and execute confidential documents, contracts and disclosures.
  • Negotiate contracts with buyers and sellers to maximize customer savings.
  • Establish positive flow of communication with agents, clients and personnel involved in closing transactions.

Site Manager

Milstead Pc.
Montgomery, Texas
04.2020 - 11.2021
  • Conduct property showings to highlight features, answer questions to close contracts.
  • Assist prospective tenants in paperwork completion to facilitate smooth move-in process.
  • Oversaw monthly collections and maintain high payment rates.
  • Respond promptly to messages and inquiries from various parties to promote quick issue resolution.
  • Keep records accurate, detailed and fully compliant with TSSA requirements.
  • Keep high approval rating and maintain customer loyalty with professional and friendly service.

Digital Marketing Specialist

Group1 Automotive Corporate
07.2023 - 12.2024
  • Strengthened online presence by creating engaging social media content and managing multiple platforms.
  • Created social media content with innovative brand messaging to support new product launches.
  • Reviewed and responded to customer concerns on various platforms. Collaborated with dealership management to resolve customer issues.
  • Monitored digital marketing analytics, identifying trends and making data-driven adjustments to improve performance.
  • Created compelling visual assets for use in social media posts, email newsletters, blog articles, and other digital communications materials.
  • Optimized company website to improve engine ranking, user experiences and conversion rates.
  • Increased brand visibility by developing and implementing data-driven digital marketing strategies.
  • Cultivated a strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns.
  • Analyzed performance metrics to identify trends and areas for improvement, informing future strategies.

Regional CRM Training Manager

Car Research (XRM) / Group 1 Automotive
Houston, Texas
08.2010 - 05.2013
  • Managed new employee orientation training process for more than 200 employees each year.
  • Coordinated ongoing technical training and personal development classes for sales departments.
  • Obtained relevant course materials to achieve training objectives to align with company's goals and to ensure achievement of revenue, growth and sales efficiency.
  • Conducted on site training courses to over 35 accounts throughout Houston and Louisiana.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Provided direct and virtual support to sales personnel in the utilization of CRM

Customer Relations Manager /Human Relations Agent

Spring Chrysler, Jeep Dodge & Ram
Spring, Texas
06.2005 - 05.2010
  • Provided primary customer support to internal and external customers.
  • Worked with sales staff and other departments to enhance customer service experience to exceed company goals through effective client relations.
  • Provided exceptional customer service by revealing extensive knowledge of products and services and creating welcoming, positive experiences, resulting in consistent 100% customer satisfaction ratings.
  • Assisted department managers in hiring qualified employees as well counseling and terminations.
  • Insured company facilities and personnel met district sales performance guidelines.
  • Supervised receptionist.
  • Coordinated company events.
  • Programmed company phones for sales marketing recordings and voicemails for new employees.

Education

High School Diploma -

Marfa High
Marfa, TX

14 Hours - Human Resources Management

Houston Community College
Houston, TX
05.1998

18 Hours - Computer And Information Sciences

Tarrant County College District
Fort Worth, TX
04.1994

28 Hours - Accounting And Business Management

Amarillo College
Amarillo, TX
04.1983

Skills

  • Client Relations
  • Conflict Mediation
  • Public Speaking
  • Calm Under Pressure
  • Human Resource Administration
  • Microsoft Windows and Excel
  • ADP and CRM software
  • Quick Books

Timeline

Digital Marketing Specialist

Group1 Automotive Corporate
07.2023 - 12.2024

Site Manager

Milstead Pc.
04.2020 - 11.2021

Realtor

Sticks & Bricks Real Estate Co.
06.2014 - Current

Regional CRM Training Manager

Car Research (XRM) / Group 1 Automotive
08.2010 - 05.2013

Customer Relations Manager /Human Relations Agent

Spring Chrysler, Jeep Dodge & Ram
06.2005 - 05.2010

High School Diploma -

Marfa High

14 Hours - Human Resources Management

Houston Community College

18 Hours - Computer And Information Sciences

Tarrant County College District

28 Hours - Accounting And Business Management

Amarillo College

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