Kathryn Glenn
Livermore,CA
Summary
Accomplished professional with demonstrated success in developing and implementing strategic approaches to drive market growth and profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new performance levels.
Overview
10
10
years of professional experience
Work History
Product Manager
Go Insurance
San Francisco, CA
01.2022 - Current
- Successfully transitioned claims processing from an external TPA to internal operation, resulting in enhanced control and cost savings
- Developed and implemented an onboarding program that led 150% growth in the claims team
- Launched a new claims system, optimizing operations, reducing cost for 15%, and improving communications and performance tracking
- Created comprehensive operations guides for claims, agency relations, and product management
- Introduced an automatic payment system, ensuring customers receive claim payments within one business day
- Efficiently handled and resolved Department of Insurance complaints, ensuring compliance and customer satisfaction.
Associate Product Manager
Go Insurance
San Francisco, CA
08.2019 - 01.2022
- Identified areas of improvement in the iOS app, web portal, and internal systems, driving efficiency and user experience enhancements
- Developed comprehensive product roadmaps prioritizing high-impact features, effectively communicating priorities to the executive team
- Monitored and analyzed product release data to identify errors, facilitating swift corrective actions, resulting in improved operations, increased revenue, and enhanced customer experience
- Successfully launched a new roadside product in collaborations with an external vendor
- Conducted cost-benefit analysis, authored detailed engineering requirements, and closely tracked the subsequent increase in sales
- Cultivated and managed relationships with external vendors, ensuring seamless collaborations and project success
- Lead all quality assurance testing efforts, meticulously tracking errors and prioritizing them based on their impact.
Personal Lines Underwriter
Go Insurance
San Francisco, CA
12.2018 - 08.2019
- Conducted meticulous reviews of all insurance applications to ensure adherence to business guidelines and the acceptable low-risk policies
- Collaborated with third-party vendors to prioritize system enhancements, resulting in increased efficiency for both the underwriting and overall business
- Identified areas of improvement in the company's app product and insurance offerings, contributing to product enhancements
- Worked closely with the Engineering team to implement straight-through processing for low-risk policies, streamlining policy issuance
- Successfully integrated machine learning for vehicle photo recognition and coverage analysis, enhancing accuracy and efficiency in underwriting processes.
Personal Lines Underwriter
CSE Insurance Group
Walnut Creek, CA
11.2017 - 12.2018
- Evaluated all insurance applications and inspection reports to ensure compliance with business guidelines and assess risk acceptability
- Collaborated directly with agents to address eligibility, policy contracts, and alignment with the company's risk appetite
- Enhanced agency relationships by conducting field visits with territory and product managers to address concerns and gather valuable feedback
- Played an integral role in the annual agency review, engaging with company executives, providing essential feedback on territory performance, agency loss ratios, and developing action plans
- Successfully resolved compliance issues related to replacement cost reports for insured individuals by leading cross-functional efforts with IT and product teams to implement necessary system changes
- Conducted comprehensive product testing prior to company decisions for upcoming changes, ensuring quality and reliability.
Customer Service Analyst
CSE Insurance Group
Walnut Creek, CA
01.2015 - 11.2017
- Implemented income-generating strategies by identifying key areas for improvement and collaborated with upper management to develop processes that significantly reduce returned mail
- Enhanced customer data quality by diligently acquiring current and accurate contact information for policyholders, ensuring policy updates were made accordingly
- Demonstrated an efficient procedure for policy forms collection, leveraging expertise in the Spinn system, resulting in streamlined processes
- Elevated customer satisfaction through positive interactions with agents and customers, showcasing a deep understanding of the company products and procedures.
Education
Bachelor's Degree in Economics -
UC Davis
Davis, CA06.2022
Associate Degree in both Business and Economics -
Diablo Valley Community College
Pleasant Hill, CA06.2019
Skills
- Effective communication
- Cross-functional collaboration
- Time management
- Interpersonal skills
- Product and project management
- Prioritization
- Data analysis
- Developing and executing product roadmaps
- Proficient in Microsoft Office and Google Suite applications
Timeline
Product Manager
Go Insurance
01.2022 - Current
Associate Product Manager
Go Insurance
08.2019 - 01.2022
Personal Lines Underwriter
Go Insurance
12.2018 - 08.2019
Personal Lines Underwriter
CSE Insurance Group
11.2017 - 12.2018
Customer Service Analyst
CSE Insurance Group
01.2015 - 11.2017
Bachelor's Degree in Economics -
UC Davis
Associate Degree in both Business and Economics -
Diablo Valley Community College
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