Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Gonzalez

Manorville

Summary

I feel like I would be an asset to this Management team with my ability to navigate through tough situations ending in positive out come to the client.

Overview

21
21
years of professional experience

Work History

Service Specialist

W Services Group, LLC
05.2014 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Assist in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
  • Answering clients in a timely matter.
  • Working hand and hand with Field team to address concerns.
  • Working to assure services are billed in a timely matter.
  • Team effort on all levels on making the customer happy.

Operations Manager

Ferrandino And Son,INC
01.2009 - 05.2014
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Scheduling and over seeing in house assignments to assure all dead lines are met.
  • Billing out product and completed services to Clients.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Customer Service Representative

Whelan's International
06.2003 - 06.2009

Education

BBA - Secretarial Studies And Office Administration

Katherine Gibbs
Melville
09.2002

Skills

Communication

Problem-Solving

Time Management

The ability to be remain Transparent

Timeline

Service Specialist

W Services Group, LLC
05.2014 - Current

Operations Manager

Ferrandino And Son,INC
01.2009 - 05.2014

Customer Service Representative

Whelan's International
06.2003 - 06.2009

BBA - Secretarial Studies And Office Administration

Katherine Gibbs

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Kathryn Gonzalez