Kathryn Graziano

Dynamic, results-oriented professional with extensive supervisory experience in healthcare and program management. Proven track record in leading teams, driving process improvements, and managing complex operations. Expertise in developing and implementing innovative programs that enhance quality and efficiency, ensuring optimal service delivery. Committed to contributing to Health's community development initiatives while improving member outcomes through strategic oversight and collaboration. Passionate about fostering a culture of excellence and continuous improvement within the healthcare sector.

• 2020: Superuser for Cerner MedConnect, Development and Implementation of Developmental SOP,Polices, custom powerform development . Department recognized as having one of the lowest Turnover rates compared to the system rate of 17.5%. Developed COVID wellness outreach and documentation. Assigned in development in implementation of both AVW and TOC scheduling. Increased department by 41% FTE 12 to 29 FTE in less than 7 months.
• Developed FEP outstanding referral tracking log, claims tracking log, Associate on Hold Calendar, Developed Associate 1:1 feedback form. Within 2 months of transitioning to FEP was able case in creation of benefits for Medicare Primary members (SNF, EOB). We received a 95% satisfaction rating from Associate Gelfond survey. Maintained less than 10% turnover rate.
• Promoted to CM II within 6 months, exceeded productivity standards for two years running. Participated in system enhancements to I Centric/focus groups.
• Developed weekly Excel TCCI tracking tool for supervisors to complete associates and departmental TCCI spreadsheet. Developed TCCI exception/decline tracking sheet for associates to complete. Participates in the Complex case rounds committee: meetings/ case selection. Works with supervisors/managers to help develop Pilot programs for commercial Case management department. Improved teams' overall audit scores by 15% within 6 months.
• Reopened facility in April of 2024. CMS Site readiness Survey completed facility was found to be deficiency free. Recognized as a Subject matter export for Regional Microsoft 365/TEAMS application. Collaborated with local Transportation servies to improve streamline wait time for our patients Charged with Open House project management of two facilities. met with local representative for Coatesville district to discuss needs of our area patients Provided interim FA support to regional clinics as needed. Regional All Access manager to help drive in CVC reduction and in doing so developed a CVC reduction strategy meeting for our Chester County Davita clinics which include our Medical Directors and Vascular Surgical Partners. Expanded the growth of our Home Dialysis programs. Editor and chef of our Regional monthly Newsletter since September of 2024. Facility won 2024 SPIRIT Week recognition for Palmer. QTR 2 Facility Operations as of June: Ranked 1st Qualitative: based on our four metrics: Clinical Leader, Growth, Operational Excellence, and Creating a Special Place.
• Quality Assurance - Ensured and enforced medical office compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.
• Development of expanded departments FTE structure including regional care teams, regional TOC/Quality care teams, Referral coordinator and Social Needs Team. Development of DME procurement process to identify and provide DME equipment to our attributed Medicare Beneficiaries. Development of various daily tracking logs: Huddle attendance, daily referrals, TOC notifications. Development of surveys: Patient satisfaction / PFAC. Development and implementation of external referral processes. Promotion of programs across our 20+ MMG PCP practices and across departments.
• 2022: Developed, submitted, and was approved for expansion of Departmental org structure to both regionalism and provide additional supervisory positions. Developed both new Power form / reporting to support department and care management functions with support of Medication director and our MedConnect Team helped to develop and build new Care Management Component in MedConnect. Build ongoing. Ability to organize, execute and successfully complete several SPRINTS on half of the program including social needs screening or identified attributed patients and EOY quality SPRINT. Departmental feedback related to associated surveys x2 was above the System average.
• 2023: Current focus on Quality and productivity improvement strategies within department. Implemented a new Chart review audit tool within department. Worked with data analysts to develop productivity dashboards.
• Developed outstanding referral tracking log, claims tracking log, Associate on Hold Calendar, Developed Associate 1:1 feedback form. Within 2 months of transitioning to FEP was able case in creation of benefits for Medicare Primary members (SNF, EOB). We received a 95% satisfaction rating from Associate survey. Maintained less than 10% turnover rate.

• Tableau, Excel, PowerPoint, Microsoft Word
• Webex, Teams
• EMRS Experience : CWOW ,Epic, Cerner MedConnect. Point Click Care
• PIERS, Parachute Health