Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kathryn Grella

Kathryn Grella

Fairfield,CT

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

28
28
years of professional experience

Work History

Client Concierge

Cindy Raney & Team
03.2025 - Current
  • Company Overview: Luxury Boutique Real Estate Firm
  • - Serve as a dual-focused Client Concierge, balancing high-touch client relationship management with operational CRM oversight.
  • - Drive client loyalty through thoughtful gestures, event planning, and personalized communication strategies across the buyer and seller journey.
  • - Oversee and optimize the team's CRM (Follow Up Boss), ensuring accurate data capture, segmentation, and automation to streamline outreach and maximize engagement.
  • - Develop client nurturing plans including review requests, home anniversary touchpoints, and segmentation tagging.
  • - Support listing preparation and client retention initiatives by integrating marketing, vendor coordination, and personalized client experiences.

Sales Manager

Ayming
03.2022 - 03.2025
  • - Led inside sales initiatives for a global business advisory firm, regularly exceeding quota.
  • - Collaborated with Regional Directors to generate and qualify leads across industry verticals.
  • - Managed CRM tools to nurture existing relationships and promote additional services such as grant writing, R&D credit, and ERC consulting.
  • - Consistently ranked as a top-performing Sales Manager for client acquisition and retention.

Operations Specialist, Undergraduate Admissions

Sacred Heart University
01.2018 - 01.2022
  • - Executed communication strategies through CRM (Slate) to support undergraduate and graduate admissions outreach.
  • - Collaborated with vendors to produce and manage marketing and print campaigns.
  • - Streamlined internal processes and supported a team of student workers for event coordination and administrative efficiency.

General Manager

Joyride Fitness (JoyX)
01.2018
  • - Oversaw day-to-day operations of the boutique fitness studio including scheduling, instructor coordination, and customer satisfaction.
  • - Designed promotional campaigns to increase memberships and client retention.

Fitness Coach

Orangetheory Fitness
01.2016 - 01.2018
  • - Delivered group fitness instruction focused on HIIT workouts, encouraging members of all skill levels to achieve personal health goals.
  • - Contributed to studio growth through strong client relationships and community engagement.

Event Coordinator

Southport Congregational Church
01.2008 - 01.2012
  • - Planned and executed fundraising and community outreach events.
  • - Cultivated sponsorships and managed teams of volunteers.

Substitute Teacher

Westport Public Schools
01.2003 - 01.2004
  • - Taught K-12 students across multiple subject areas, including English, History, Math, and Science.

Assistant to the Director

Mount Tamalpais School
01.2001 - 01.2003
  • - Supported school administration, alumni engagement, and capital campaign initiatives.
  • - Maintained external communication and assisted with school fundraising events.

Executive Assistant

Williams Sonoma, Inc.
01.2000 - 01.2001
  • - Supported the SVP of Retail Operations with marketing projects, scheduling, and internal communications.
  • - Coordinated with retail leaders and external vendors on brand initiatives.

Executive Assistant

Lee Hunt Associates
01.1998 - 01.2000
  • - Provided executive support and cross-departmental coordination in a fast-paced media consulting environment.

Education

Bachelor of Arts - History

Bucknell University
05-1996

Skills

  • CRM Systems: Follow Up Boss, Slate, Salesforce, HubSpot
  • Client Relationship Management: High-touch communication, loyalty building, client segmentation
  • Marketing & Outreach: Email campaigns, event coordination, print/digital communication
  • Administrative Excellence: Vendor coordination, calendar management, operational workflows
  • Technical Proficiency: Microsoft Office Suite, Google Workspace, CRM automations
  • Communication: Strong verbal and written skills, editorial accuracy, attention to detail
  • Attributes: Fast learner, self-starter, empathetic, organized, collaborative, solution-oriented, team player

Timeline

Client Concierge

Cindy Raney & Team
03.2025 - Current

Sales Manager

Ayming
03.2022 - 03.2025

Operations Specialist, Undergraduate Admissions

Sacred Heart University
01.2018 - 01.2022

General Manager

Joyride Fitness (JoyX)
01.2018

Fitness Coach

Orangetheory Fitness
01.2016 - 01.2018

Event Coordinator

Southport Congregational Church
01.2008 - 01.2012

Substitute Teacher

Westport Public Schools
01.2003 - 01.2004

Assistant to the Director

Mount Tamalpais School
01.2001 - 01.2003

Executive Assistant

Williams Sonoma, Inc.
01.2000 - 01.2001

Executive Assistant

Lee Hunt Associates
01.1998 - 01.2000

Bachelor of Arts - History

Bucknell University

Similar Profiles

CREATE PROFILE