Kathryn Griffin-Harvey
Denton,TX
Summary
Passionate about pursuing exceptional customer experiences, I perform with firm dedication and a track record of success in the realm of customer service with a deep understanding of customer needs and a proactive approach to problem-solving. I am committed to exceeding expectations in different elements; therefore, I am excited about the opportunity to contribute to our success.
Overview
2
2
years of professional experience
Work History
After-school Teacher
Crème de la Crème
- Responsible for the organization and daily set-up of the school-age classroom
- Delivering nurturing care and continuous supervision of assigned children, while executing the Crème curriculum, and maintaining classroom management
- Creating, submitting, and implementing approved lesson plans and curriculum, and completing Daily Reports
- Maintaining the upkeep of classrooms and equipment inside and outside
- Assisting children when necessary, regarding dressing, toileting and/or diapering needs, and making sure all children have clean hands, face, and diapers
- Building positive relationships with and practicing open and honest communication with parents, Team Members, and Management.
Student assistant
University of North Texas
- Student Assistants will manage office phone calls, complete daily tasks, assist with program preparations and provide excellent customer service
- Creating scheduling for gradated students
- Picking up packages.
After School Care Assistant
YMCA OF METROPOLITAN DALLAS
08.2021 - 05.2022
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Offered top-notch care to 15+ children at once, ranging in age from 6 to 10
- Administered medication and minor first aid to sick and injured students.
Restaurant Team Member
Panera Bread
09.2020 - 05.2021
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Greeted customers at drive-thru and took food orders
- Used cash registers and calculators to prepare bills, accept payments and make change
- Greeted guests pleasantly and answered menu questions.
Education
High School Diploma -
Texas Virtual Academy
05.2023
Skills
- Communication
- Outdoor activities
- Group collaborations
- Supervisory
- Organization
- customer Service
Accomplishments
- A/B Honor Roll Certificate 2021-2022
- Basic Criminal Investigation Certification 2022
- SERV safe Certification 2023
- Head of design for banquet for the Kosovo campaign
Volunteer Experience
- Learning for limbs
- Meals on wheels
- Samaritan
- Denton Public schools Foundation
- Carter blood drive
- Clothing /Food pantry for Shiloh baptized church
Timeline
After School Care Assistant
YMCA OF METROPOLITAN DALLAS
08.2021 - 05.2022
Restaurant Team Member
Panera Bread
09.2020 - 05.2021
After-school Teacher
Crème de la Crème
Student assistant
University of North Texas
High School Diploma -
Texas Virtual Academy