Kathryn Guzman
Homestead,FL
Summary
Accomplished professional with a diverse background, including a pivotal role at Royal Health Centers, where I honed my crisis intervention and rapport-building skills. Expert in transforming high-stress situations into positive outcomes, evidenced by enhanced customer loyalty at Ultra Aviation. Proven ability to manage operations and lead teams, achieving significant engagement increases as a Broadcast Journalist.
Overview
26
26
years of professional experience
Work History
Therapist
Royal Health Centers
01.2024 - Current
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
Customer Service Representative
Ultra Aviation, Miami International Airport
01.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Child Care
Latinos United & Action Center
08.2016 - 04.2017
- Ensured compliance with state regulations pertaining to child care facilities through meticulous record-keeping practices.
- Designed custom action plans for each family child care provider based on individual needs assessments and unique challenges faced by each facility.
- Assisted in the smooth transition from home to child care setting by establishing a predictable daily schedule and providing comfort during separation anxiety moments.
- Complied with state and federal child care provider guidelines and regulations.
Store Manager
Cricket Wireless
09.2012 - 02.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Broadcast Journalist
La Verdad Radio 100.7 FM
05.1999 - 09.2011
- Increased viewer engagement by delivering compelling and timely news stories, tailored to the target audience.
- Conducted thorough research to produce accurate, fact-checked stories that informed viewers about vital issues affecting their communities.
- Conducted comprehensive research and developed targeted questions for use in guest interviews.
- Adapted reporting style for various formats, including radio, television, and online platforms to reach diverse audience segments.
Entertainment Reporter
Proclamation TV
05.2004 - 12.2010
- Adapted reporting style according to platform needs – print, online, broadcast, or podcast formats – ensuring maximum impact for each medium.
- Emphasized accuracy through fact-checking procedures before publication or broadcast.
- Mentored junior reporters in effective interviewing techniques, leading to more impactful stories.
- Enhanced audience engagement by incorporating the latest trends and news into entertainment reports.
Education
Bachelor of Science - Science Communication
University Catolica Cecilia Acosta
Maracaibo, Venezuela02-2009
Skills
- Treatment Planning
- Building rapport
- Crisis intervention
- One-on-one sessions
Timeline
Therapist
Royal Health Centers
01.2024 - Current
Customer Service Representative
Ultra Aviation, Miami International Airport
01.2019 - 02.2020
Child Care
Latinos United & Action Center
08.2016 - 04.2017
Store Manager
Cricket Wireless
09.2012 - 02.2016
Entertainment Reporter
Proclamation TV
05.2004 - 12.2010
Broadcast Journalist
La Verdad Radio 100.7 FM
05.1999 - 09.2011
Bachelor of Science - Science Communication
University Catolica Cecilia Acosta
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