Kathryn Hagans

• Provide information and referrals to customers, guiding them to appropriate resources for further assistance.

• Follow up on complex cases to ensure issues are resolved and customers are supported.

• Regularly complete courses and training to enhance knowledge and improve service delivery.

• Adhere to company policies and procedures, ensuring compliance in all customer interactions.

• Accurately and efficiently document interactions with customers, maintaining detailed records.

• Utilize SMS texting, email, and inbound/outbound calls to interact with customers, offering support and troubleshooting.

• Perform additional duties as assigned, ensuring high-quality service and customer satisfaction.

• Assisted customers by providing information about medications, insurance, and pharmacy services.

• Supported pharmacy staff in processing prescriptions, ensuring accuracy and compliance with safety protocols.

• Performed clerical duties, including filing, data entry, and managing inventory to ensure timely medication fulfillment.

• Maintained confidentiality and adhered to HIPAA regulations while interacting with patients.

• Provided emotional support and reassurance to patients during stressful or uncertain times.

• Worked collaboratively with pharmacy team members to resolve issues and ensure smooth operations.