Kathryn Hains
Rayne,LA
Summary
Dedicated Licensed Practical Nurse with extensive experience at Ochsner Hospital, adept in HIPAA compliance and direct patient care. Proven track record of enhancing patient satisfaction scores through exceptional service and care. Skilled in mentoring new staff and collaborating with interdisciplinary teams, showcasing leadership and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Practical Nurse
Ochsner Hospital
12.2022 - Current
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Provided patient education on health care issues and prescribed medications.
- Reviewed patient history to verify conditions and current medications.
- Evaluated patient histories, complaints, and current symptoms.
- Contributed to organizational success by participating in accreditation surveys, quality assurance programs, and ongoing staff education activities.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Licensed Practical Nurse
Lafayette General Medical Center
10.2014 - 12.2022
Licensed Practical Nurse
American Legion Hospital
11.2011 - 10.2014
Education
Licensed Practical Nurse - Nursing
Acadiana Technical College
Crowley, LA05.2004
Skills
Direct patient care
HIPAA Compliance Expertise
Onboarding ambassador
Brand ambassador
Safety officer
Peer interviewer
Accomplishments
Perseverance award
Outstanding clinic nurse award
Certification
Wound care
IV therapy
CPR
Onboarding ambassador
Brand ambassador
Timeline
Licensed Practical Nurse
Ochsner Hospital
12.2022 - Current
Licensed Practical Nurse
Lafayette General Medical Center
10.2014 - 12.2022
Licensed Practical Nurse
American Legion Hospital
11.2011 - 10.2014
Wound care
IV therapy
CPR
Onboarding ambassador
Brand ambassador
Licensed Practical Nurse - Nursing
Acadiana Technical College
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