Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathryn Hanley

Stroudsburg,PA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Data Verification and Integrity Clerk, Imaging Department

BerkOne
  • Review and compare scanned documents and populated fields in the database. Verify alphanumeric data fields scanned correctly, enter correct information as needed. Flag errors in scanning and other problems for technical staff. Timed work

Home Inspector

Pocono Mountain Rentals
10.2020 - 10.2024
  • Post- and pre-occupancy inspections for guest readiness and general maintenance

Publisher

Best Version Media / Stroudsburg Neighbors
10.2018 - 05.2019
  • Market and sell advertising space and recruit content sponsors and contributors for a boutique publication, including retail and non-profit organizations, family- and community-wellness businesses, and real property-related and homeowner-related service companies
  • Educate business partners regarding the publication, a micro-targeted social media vehicle in print form designed specifically for homeowners and businesses as an opportunity to define/develop and associate their brand with the community that forms a core customer base and renewable and/or growth market at the high documented in-home delivery content retention rates
  • Design and coordinate content and monthly publication with contributors, including identifying and interviewing a local family for the cover feature story and ensuring corporate approvals as needed expert contributors’ client/patient/consumer education columns and a community calendar

Key-holder

Pocono Cheesecake (Factory) Café
08.2017 - 01.2019
  • Various Assistant Managerial responsibilities including but not limited to creating, developing and managing customer interactions, accounts receivable/payable data integrity maintenance, order fulfillment/food production, inventory and receiving, quality control for prepared and freshly-made food and beverage products, training new employees.

Customer Service Representative

PeopleShare
09.2016 - 02.2017
  • Respond to all inquiries regarding health insurance plan administration for Medicare supplement plan-holders insured by client sponsor and insurer (AARP/United Healthcare)
  • Provide general product summary for potential and existing customers including comparison of current supplement plan offerings and general contrast with Medicare Advantage (Part C Medicare replacement) plans including waiver plans in states with state enabling legislation that overrides the federal definitions for supplement plans
  • Accept and process payment transactions for premiums on indemnity and Medicare supplement plans
  • Summarize and explain all rate changes within a calendar or fiscal year to the customer inclusive of discount changes and market-based changes
  • Obtain necessary information and documentation for plan-holders’ reimbursement from employer-funded accounts, personal HSAs, and/or federal and state tax credits/deductions
  • Update the personal insurance record file for all interactions with plan-holders
  • Healthcare/Insurance Seasonal Assignment

Teacher

NYC Department of Education
06.2003 - 06.2005
  • Member of NYC Teaching Fellows program, an alternative recruitment program designed to attract people with business, government and non-profit sector experience to public school teaching
  • Led multiple extracurricular/afterschool programs including student government initiative and detention program
  • Instructed approximately 90 seventh-grade students in Language Arts and Social Studies
  • Roy H. Mann / IS 78

Buyer, MRO

Memorial Sloan-Kettering Cancer Center
03.2002 - 05.2003
  • Negotiated pricing with construction consultants, contractors and suppliers for products and services used by hospital and research departments with annual value estimated at $30,000,000
  • Attended CleanMed 2002 Conference in Chicago, IL
  • Identified and evaluated consultant, contractor and supplier specifications
  • Maintained the integrity of prices, quality, discounts, shipping and special instructions and resolved accounts payable issues in a timely manner
  • Coordinated internal customer (requisitioner and ancillary support services) and external customer (suppliers) to maintain effective working relationships
  • Prepared documentation, reports, bid analyses and records as required to ensure quality standards were met
  • Collaborated with supervisor and requisitioners in revising and implementing operational policies, procedures and processes
  • Purchasing Department

Purchasing & Development Coordinator

Cosi, Inc.
07.2000 - 03.2002
  • Applied for and obtained building permits, special use permits/zoning variances, liquor licenses, environmental/business licenses, and zoning/architectural board approvals for new and existing storefront plans
  • Developed instruction manuals by state for license/permit application processes
  • Managed evaluation of major vendors/transition to new vendors with approximately $100,000 in business per new location
  • Member of companywide value engineering team with mandate to reduce new store investment cost by 25%
  • Managed new sites’ critical path to opening (or re-opening for retrofits/remodels), including liquor license feasibility analysis, physical space feasibility analysis, zoning/use-related due diligence, store planning, drawing development, trade dress design, permitting and licensing, and construction progress and inspections.
  • Bid out construction contracts for new stores
  • Established and implemented process for internal and external (landlord, local governments, etc.) review and approval of design and construction drawings
  • Purchased approximately $5 million of owner-furnished equipment, furniture, casework, finishes and other materials and products for construction and opening of new stores in 2001
  • Development Department

Analyst/Assistant to Deputy Commissioner

NYC Department of Citywide Administrative Services
12.1998 - 07.2000
  • Managed Request for Proposals (RFP) process for procurement of tenant representative brokerage services, including restructuring contract to incorporate performance-based measurements
  • Evaluated applications and made financial recommendations for City-financed mortgages for property purchased through public auction; analyzed and revised mortgage application process, procedures and standards
  • Prepared and submitted applications to the Uniform Land Use Review Process (ULURP);
  • Supervised transmission of leases for registration with the NYC Comptroller and budget projections for lease terms spanning 5-20 years
  • Developed scope of work and RFP for real estate appraisal services with in-house counsel
  • Division of Real Estate Services

Policy Analyst

NYC Department of Citywide Administrative Services
08.1997 - 12.1998
  • Evaluated procurement units; identified necessary changes; reported recommendations to senior management
  • Managed agency implementation of credit card automation and processing contract with Mellon Bank
  • Composed Request for Proposals (RFP) for unemployment insurance administration services and unemployment insurance case tracking system
  • Reviewed and analyzed responses to Financial Integrity Compliance Checklist (NYC Comptroller’s Directive #1) for absence of internal agency controls; reported findings to Director of Internal Audit
  • Division of Management and Operations

Education

Graduate coursework - object-oriented programming, database management, operating systems, accounting, networks and telecommunications

Baruch College, City University of New York

Graduate coursework - education

Brooklyn College, City University of New York

Completion of Program - undefined

New York City Management Academy
06.1999

Bachelor of Arts - Political Science

Barnard College, Columbia University
05.1997

Skills

  • MS Office 2007: MS Outlook, MS Access, MS Excel, MS Word, MS PowerPoint; Gantt/Flowcharts: MS Visio, MS Project
  • Cash handling
  • Telephone etiquette
  • Customer satisfaction
  • Cash management
  • Database entry
  • Administrative tasks
  • Prioritization
  • Relationship building
  • Document management
  • Research
  • Quality control
  • Basic accounting
  • Mail handling
  • Typing speed
  • Proofreading
  • Point of sale operation
  • Spreadsheet development
  • Record preparation
  • Quality management
  • Correspondence writing
  • Calendar management
  • Expense reports
  • Meeting coordination
  • Sales expertise
  • Operations support
  • Peer relationships
  • Confidentiality
  • Multitasking Abilities
  • Records retrieval
  • Supply tracking
  • Attention to detail
  • Problem-solving
  • Organizational skills
  • Microsoft office
  • Staff training
  • Google drive
  • Regulatory compliance

Certification

Previously Licensed New York State Life Insurance Agent (License R0190)

Currently Licensed Pennsylvania Life Insurance Agent (License 904157, in exclusive contract with Primerica)

Timeline

Home Inspector

Pocono Mountain Rentals
10.2020 - 10.2024

Publisher

Best Version Media / Stroudsburg Neighbors
10.2018 - 05.2019

Key-holder

Pocono Cheesecake (Factory) Café
08.2017 - 01.2019

Customer Service Representative

PeopleShare
09.2016 - 02.2017

Teacher

NYC Department of Education
06.2003 - 06.2005

Buyer, MRO

Memorial Sloan-Kettering Cancer Center
03.2002 - 05.2003

Purchasing & Development Coordinator

Cosi, Inc.
07.2000 - 03.2002

Analyst/Assistant to Deputy Commissioner

NYC Department of Citywide Administrative Services
12.1998 - 07.2000

Policy Analyst

NYC Department of Citywide Administrative Services
08.1997 - 12.1998

Graduate coursework - object-oriented programming, database management, operating systems, accounting, networks and telecommunications

Baruch College, City University of New York

Graduate coursework - education

Brooklyn College, City University of New York

Completion of Program - undefined

New York City Management Academy

Bachelor of Arts - Political Science

Barnard College, Columbia University

Data Verification and Integrity Clerk, Imaging Department

BerkOne

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Kathryn Hanley