Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kathryn Hardin

Amarillo,TX

Summary

Licensed telecommunicator offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. 10 Years supervisory experience. Works great under pressure and remains calm during emergencies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Code Investigator

City Of Amarillo
02.2021 - Current
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Prepared case reports from complaints, and physical evidence.
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, observations, and evidentiary materials.
  • Boosted productivity by training and guiding new employees.
  • Supervised and updated data information tools for co-workers and leadership.
  • 1 of 4 Investigators for the city of Amarillo for 1.5 years

911 Emergency Dispatcher

City Of Amarillo
04.2019 - 02.2021
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Read system maps and caller information, and documented details in system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Followed established protocols for professional handling of emergency situations.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Monitored EMS and Fire radios to provide assistance to responding personnel.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Answered calls from automatic routing system and took basic information from callers.

Shift Leader

Pizza Hut
03.2010 - 04.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

Bachelor of Science - Psychology/ Criminal Justice

West Texas A&M
Canyon, Tx

Skills

  • Complex Problem-Solving
  • Resource Management
  • Records Management
  • Creative Solutions
  • Conflict Resolution
  • Computer-Aided Dispatching
  • Crew Monitoring
  • Unit Dispatch
  • Map Reading
  • Document Calls
  • Departmental Support
  • Information Archiving and Retrieval
  • Dispatch First Responders
  • Routing Accuracy

Accomplishments

    Was fully trained and certified in emergency Call-taking, fire dispatch for 13 stations, and 2 EMS companies in 18 months. Candidate for Supervisor position at Amarillo Emergency Communication Center (AECC).

Certification

  • EMD - Emergency Medical Dispatch- expired
  • Licensed Telecommunicator- 4 Years
  • EFD- Emergency Fire Dispatch- expired



Timeline

Code Investigator

City Of Amarillo
02.2021 - Current

911 Emergency Dispatcher

City Of Amarillo
04.2019 - 02.2021

Shift Leader

Pizza Hut
03.2010 - 04.2019

Bachelor of Science - Psychology/ Criminal Justice

West Texas A&M

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Kathryn Hardin