Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kathryn Harris

Goldsboro,NC

Summary

Hardworking Advocate working diligently on behalf of all people to obtain necessary assistance. Skilled in coordinating files and resources to meet routine and complex needs. Effective under pressure and in stressful situations. Caring and skilled Agent passionate about positively impacting programs and helping participants by providing expert support. Familiar with Insurance Industry and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with detail-oriented and conscientious approach.

Overview

10
10
years of professional experience

Work History

National Benefits Advocate

MyPlanAdvocate - Remote
06.2022 - Current
  • I am a successful medicare insurance broker, licensed in all 50 states and appointed with many different insurance carriers
  • I am responsible for both inbound and outbound calls for medicare recipients
  • I analyze information given to me, and make healthcare decisions to enroll beneficiaries into a health policy that meets their needs
  • I engage with clients using a sales process to find out everything the client needs, and input all data into a sales system to help maintain records for the client
  • Responsible for maintaining long term relationships with clients to assist them with their health policies throughout the year, increasing client retention
  • I have successfully learned how to overcome objections in the sales process, therefore increasing my sales rates over the course of my time with this company
  • I am also responsible for ensuring I am compliant of regulations put into place by CMS, while also making the experience for the caller fun and engaging.

Merchandising Service Manager

Lowe's Home Improvement - Goldsboro, NC
05.2019 - 07.2021
  • Attention to detail on a grand scale, data entry, and quality control are the main aspects of my current position
  • Responsible for managing a team to work assigned jobs from vendors to maintain and set their selling space in the store to planogram in a timely manner, maintaining store and company standards at the same time
  • Responsible for creating a safe work space, as well as a friendly and respectful work environment
  • Able to motivate my team in a fun and constructive way to ensure numbers and timelines are met as well as guide and lead the team's independence in their duties
  • Responsible for relaying all company updates, including changes in all departments, product delays, and policy changes, and discuss weekly safety and development topics company wide in daily meetings
  • Scheduling and hiring via HRIS (Kronos), and accountability were all part of my role as well
  • Managed a team of 13 people, having to prioritize and delegate our list of jobs to update and maintain all areas of the store
  • Responsible for quality of resets and service performed by my associates
  • Utilized knowledge of fixture/graphic installation and the ability to be creative and make what is given work within a space
  • Worked in a store remotely and independently of my peers (management structure is different from that of the store I worked in)
  • Utilized organization skills, managing orders within the store, receiving shipments of collateral from vendors, and ensuring the team and other red vest associates had materials needed to do their jobs
  • Responsible for coaching team to properly install fixtures and graphics, and showing them use of a wide variety of tools
  • Worked to support store managers and build relationships with store management, department supervisors, and hourly associates
  • Also aided in customer service and sales
  • Powered equipment certified and well experienced on forklift, narrow aisle reach truck, and cherry Picker
  • Promoted twice within the first year working with this company and always succeeded in challenges brought forth.

Insurance Agent

Aflac - Goldsboro, NC
10.2018 - 03.2019
  • Customer service through maintaining accounts opened with local businesses
  • Building long lasting customer relationships and ensuring they are comfortable and satisfied with their policies
  • Prospecting on new accounts, cold calling, and making referrals and asking for referrals was the way I would build my business selling insurance
  • Utilized charisma and social skills to push past any objections, problem solve, and think very quickly on my feet
  • Also responsible for data entry, maintaining private and personal information, manage time appropriately, and make appointments.

Hospitality/ Bar Manager

Red Lobster - Greenville, NC
09.2014 - 07.2018
  • Service, Beverage & Hospitality Manager; left this position so I can spend more time with my family working closer to home
  • Most importantly responsible for making any negative guest experiences a positive one
  • Thoroughly trained and experienced for empathizing a guest's perspective and nurturing a situation in a way that builds guest loyalty
  • Creatively fix every guest issue and 'save' the experience so that they always want to come back to our restaurant
  • I was involved in every guest experience through interaction and conversation in the dining room as well as tending to their needs as a preventative measure of ensuring service excellence
  • Also able to manage our labor percentages of sales
  • Drive and motivate sales growth through servers and bartenders, guiding and leading staff members to gain the best possible income they can while ensuring company standards are being followed
  • Handling and tracking each and every number(sales, timing standards) with all of my staff members and utilize them every week to set goals for their sales growth and development
  • Responsible for ensuring a comfortable, secure, professional and healthy working environment
  • Resolve staff concerns respectfully and professionally
  • Aided staff in education about company benefits/perks
  • Was successful in driving excitement, competition, and teamwork
  • Help troubleshoot any issues and ensure things that become broken or inoperable are fixed in a timely manner as well as troubleshoot and correct issues in efficiency in any department
  • Responsible for ensuring the kitchen staff maintains perfect ticket times as well as excellent quality of product through perfect preparation
  • Help organize, track, and maintain inventory
  • I completed reports for my General manager and District Manager, such as tracking numbers and keeping records for future years
  • Profit & Loss, labor, food cost reports are done in a timely manner
  • Maintain track of inventory, profits & loss of it, and responsible for ordering projected supplies/food/bev inventory that may be needed for upcoming weeks
  • Engage in conference calls to share my creative ideas with my peers at other stores in my region
  • Responsible for writing schedules for over 46 employees in my area of responsibility; however I help manage over 65 employees and I conducted my own interviews to ensure I have scouted the best talent in such a competitive job market
  • Was also responsible for maintaining a low turnover rate
  • I worked in a high volume restaurant that may serve over 2,000 guests per week
  • My restaurant may have had sales of $150k to $250k dollars in a month
  • I started out as a waitress with Red Lobster and worked my way up to becoming a salary manager
  • My position involved being very fast paced and required high energy for the duration of my entire shift.

Education

Some college in Business -

Fayetteville Technical Community College
Fayetteville, NC
06.2014

High School Diploma -

Smithfield Selma Senior High School
01.2008

Skills

  • Budgeting
  • Account Management
  • Store management Experience
  • Customer Service
  • Retail Management
  • Profit & Loss
  • Loss Prevention
  • Pricing
  • Interviewing
  • Staffing
  • Powered Equipment Experience
  • Retail Sales
  • Planograms
  • Safety
  • Inventory Control & Management
  • Time management
  • Team management and engagement
  • Shipping and receiving
  • Merchandising
  • Organization
  • Document filing
  • Document Review
  • Legal knowledge
  • Analytical Reasoning
  • Client Representation
  • Mentorship
  • Benefits Administration
  • Training delivery
  • Persuasion mastery
  • Active Listening
  • Collaboration and Teamwork
  • Interpersonal Skills
  • Case Management
  • Team Collaboration
  • Creative and Critical Thinking
  • Community Advocacy
  • Document Management
  • Written Communication
  • Writing and editing
  • Judgement and Decision Making
  • Attention to Detail
  • Effective Multitasking
  • Building Trust and Relationships
  • Time Management
  • Administrative Support
  • Support Services
  • Establishing Effective Relationships
  • Legal Document Processing
  • MS Office
  • Document Preparation
  • Exceptional telephone etiquette
  • Client Representation and Advisement
  • Conflict Resolution
  • Relationship Building
  • Organization and Administration
  • Deadline Adherence
  • Policy Knowledge
  • Database Maintenance
  • Constituent Communications
  • Decision-Making
  • Excellent Communication
  • Analytical Thinking
  • Task Prioritization
  • Problem-solving abilities
  • Organizational Skills
  • Adaptability and Flexibility

Accomplishments

I have always been able to find a solution to any challenge put in front of me with great success. I am great at asking questions, and I am always striving to learn something new.

Timeline

National Benefits Advocate

MyPlanAdvocate - Remote
06.2022 - Current

Merchandising Service Manager

Lowe's Home Improvement - Goldsboro, NC
05.2019 - 07.2021

Insurance Agent

Aflac - Goldsboro, NC
10.2018 - 03.2019

Hospitality/ Bar Manager

Red Lobster - Greenville, NC
09.2014 - 07.2018

Some college in Business -

Fayetteville Technical Community College

High School Diploma -

Smithfield Selma Senior High School

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Kathryn Harris