Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Harris

Lewisville,ID

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Personal Escort

Red Inc.
Idaho Falls, ID
07.2024 - Current
  • Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
  • Developed guest relationships to achieve high level of satisfaction.
  • Followed safety protocols at all times while guiding guests through the tour areas.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Adhered to strict federal and corporate rules to promote overall safety of workers and members of public.
  • Ensured compliance with all health and safety guidelines during tours to protect guests and staff.
  • Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.

Professional Cleaner

Moonshine Commercial Cleaning
Idaho Falls , ID
10.2023 - 07.2024
  • Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
  • Maintained janitorial closets stocked with supplies for daily use.
  • Adhered to health and safety standards in all work activities.
  • Mopped, polished, and waxed floors using appropriate cleaning supplies and equipment.
  • Notified managers of repair needs or additions to building operating systems.
  • Reported any damages or malfunctions observed while performing duties to supervisor.
  • Followed safety protocols when handling hazardous materials or operating machinery.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Responded to emergency cleaning requests to ensure immediate clean-up of spills or accidents.
  • Replenished bathroom and kitchen supplies, including soap, toilet paper, and paper towels.
  • Replenished supply of hand soap, paper towels, and other consumables.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Followed company uniform, performance and security policies with every job.
  • Serviced, cleaned and restocked restrooms.

Manager of Operations

Great Basin Foods
Alamo, NV
10.2007 - 06.2023
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Prepared reports regarding sales figures, expenses, inventory levels.
  • Created strategies to increase customer loyalty through promotional campaigns.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Evaluated employee performance regularly and provided feedback on areas for improvement.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Ordered supplies as needed while staying within budget parameters.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Maintained cleanliness of store by delegating tasks to the cleaning crew.
  • Collaborated with vendors to negotiate prices on products and services.
  • Delegated work to staff, setting priorities and goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Oversaw daily operations of the store including opening and closing procedures.
  • Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
  • Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
  • Analyzed financial records to identify areas of improvement within the store.
  • Formed and sustained strategic relationships with clients.
  • Developed and implemented store policies and procedures to ensure customer satisfaction.
  • Inspected equipment regularly to ensure proper functioning of refrigeration units.
  • Managed staff of 25 grocery clerks, ensuring that duties were completed in a timely manner.
  • Reviewed purchase orders for accuracy before submitting them for processing.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Organized promotional displays to maximize sales opportunities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Conducted weekly meetings with staff members to discuss performance goals.
  • Ensured compliance with all health, safety, and sanitation regulations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Resolved customer complaints in a courteous and professional manner.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

Osha Outreach Training -

University of South Florida
Tampa, FL
12-2024

High School Diploma -

Pahranagat Valley High School
Alamo, NV
05-1996

Skills

  • Dependable and responsible
  • Organization and time management
  • Leadership
  • Self-Directed
  • Multitasking
  • Friendly, positive attitude
  • Conflict resolution
  • Relationship building
  • Troubleshooting
  • Calm under pressure
  • PPE use
  • OSHA certified
  • Staff management
  • Shift scheduling
  • Inventory management
  • Clear communication
  • Staff training and development
  • Recruiting and interviewing
  • Task delegation
  • Project management
  • Customer service
  • Verbal and written communication
  • Decision-making
  • Team leadership
  • Equipment safety
  • Chemical storage
  • Deep cleaning
  • Housekeeping skills
  • Equipment operation know-how
  • Strong work ethic
  • Self-motivation and initiative
  • Window cleaning
  • Chemical handling knowledge
  • Equipment operation
  • Reliability and punctuality
  • Problem-solving capacity

Timeline

Personal Escort

Red Inc.
07.2024 - Current

Professional Cleaner

Moonshine Commercial Cleaning
10.2023 - 07.2024

Manager of Operations

Great Basin Foods
10.2007 - 06.2023

Osha Outreach Training -

University of South Florida

High School Diploma -

Pahranagat Valley High School

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Kathryn Harris