Kathryn Harrison
Rancho Cordova,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Operations Manager
Floor & Decor
09.2022 - Current
- Supervise operations staff and kept employees compliant with company policies and procedures.
- Establish positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
Deco Department Manager
Floor & Decor
03.2021 - 09.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Warehouse Supervisor
Floor & Decor
05.2019 - 02.2020
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
- Maintained high levels of accuracy in daily operations.
Customer Service Supervisor
Floor & Decor
04.2017 - 04.2018
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
High School Diploma -
Rocklin High School
Rocklin, CA06.2014
Skills
- Manage Budgets
- Staff Management
- Microsoft Outlook
- Customer Service
- Staff Training
- Order Supplies
- High-Pressure Environments
- Microsoft Office
Accomplishments
Deco reset captain
Timeline
Operations Manager
Floor & Decor
09.2022 - Current
Deco Department Manager
Floor & Decor
03.2021 - 09.2022
Warehouse Supervisor
Floor & Decor
05.2019 - 02.2020
Customer Service Supervisor
Floor & Decor
04.2017 - 04.2018
High School Diploma -
Rocklin High School
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