Summary
Overview
Work History
Skills
Timeline
Generic

Kathryn Hart

Grand Rapids,MI

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

18
18
years of professional experience

Work History

Care Coordinator

Comfort Keepers
03.2021 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Set schedules for over forty staff by planning and designating shifts and hours.

Office Manager

Newberry Bottling Co
07.2019 - 12.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

Store Front Manager

Good Hart General Store
04.2018 - 06.2019
  • Developed staff schedules to ensure adequate coverage during peak hours.
  • Facilitated weekly team meetings to discuss goals, review progress, address concerns, and celebrate achievements.
  • Collaborated with other departments to maintain overall store organization and cleanliness.
  • Managed employee break rotations efficiently, ensuring seamless operations at all times.
  • Maintained in-stock levels through precise inventory management.

Operations Manager

Bed Bath & Beyond
01.2007 - 08.2017
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Monitored stock levels and product sales to determine purchasing needs.

Skills

  • Proficient Workflow Organization
  • Client Support
  • Team building and leadership
  • Employee relations and conflict resolution

Timeline

Care Coordinator

Comfort Keepers
03.2021 - Current

Office Manager

Newberry Bottling Co
07.2019 - 12.2020

Store Front Manager

Good Hart General Store
04.2018 - 06.2019

Operations Manager

Bed Bath & Beyond
01.2007 - 08.2017

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Kathryn Hart