Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Havird

Ladson,SC

Summary

Career focused individual seeking a position in Information Technology that will allow me to apply and enhance my technical skills and training while contributing to the business needs of the company.

Overview

10
10
years of professional experience

Work History

Inbound Team Lead

Ability Tri-Modal
Ladson, SC
02.2024 - Current
  • Trained, coached and mentored team members on how to handle complex customer inquiries.
  • Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
  • Developed processes for training new staff members on safety protocols and proper use of equipment.
  • Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
  • Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
  • Performed cycle counts to verify physical stock against system-generated data.
  • Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
  • Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
  • Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Provided feedback on improvement opportunities within the warehouse environment.
  • Cooperated with other departments throughout organization when needed in order to achieve desired results.
  • Used computer and company software to enter shipment and inventory records.
  • Loaded and unloaded trailers with care and efficiency.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Staged and sorted products for loading.
  • Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Removed damaged products from outgoing shipments during final inspections.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

IT Subcontractor

Tech Guild, LLP
North Charleston
08.2023 - Current
  • Responsible for setting up, maintaining, and troubleshooting all IT equipment and software for customers, including routers, computers, printers, Microsoft Office suite, Active Directory, DHCP, and SQL servers.
  • Perform network installation, including wiring and software setup, for clients.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Performed daily backups using Symantec Backup Exec and other backup solutions.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Resolved hardware issues including replacing parts as necessary.
  • Deployed operating systems.
  • Set up user profiles on local machines according to established standards.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.

Bookkeeper/IT Consultant

Havird Tire Company
West Columbia, SC
05.2014 - 02.2024
  • Oversee the company's financial data and compliance by maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations.
  • Perform accounting tasks, such as monthly financial reporting, general ledger entries, and recording payments and adjustments.
  • Responsible for setting up, troubleshooting, and maintaining all IT equipment and software, including routers, computers, printers, QuickBooks, the Microsoft Office suite, and inventory-based programs.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.
  • Ensured accuracy in all accounting entries and records.
  • Managed payroll processing for staff members.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Generated invoices for clients and tracked payments received from customers.
  • Provided assistance in preparing tax returns annually.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.

Education

Master of Science - Cyber Security

ECPI University
Online program
05-2020

Bachelor of Science - Kinesiology, Criminal Justice

Charleston Southern University
North Charleston, SC
12-2017

Skills

  • Ability to create and build networks in the Windows, CISCO, and UNIX environments
  • Design and implement network security plans
  • Preventive maintenance and repair of network hardware and software
  • Ability to monitor and analyze problems within the networks to ensure the availability, integrity and confidentiality of its information
  • Install and manage security software
  • Logic and decision processes
  • Troubleshooting
  • Problem Resolution
  • Microsoft Windows server platforms 2008, 2012 SQL
  • Cisco Routing and switching
  • Familiar with network topologies: WAN, LAN, DHCP, SMTP and HTTP
  • Networking 1&2
  • Linux
  • Windows Server
  • Unix Administration
  • Advanced routing and switching
  • Logic and design
  • Windows interface design
  • Windows active directory
  • HTML Programming
  • Physics
  • Stress Tolerance
  • Data Entry
  • Quality Assurance
  • Problem-solving skills
  • Technical Support
  • Complaint resolution
  • Report Preparation
  • Customer Service
  • Verbal and written communication
  • Communicating with clients
  • Gathering information

Timeline

Inbound Team Lead

Ability Tri-Modal
02.2024 - Current

IT Subcontractor

Tech Guild, LLP
08.2023 - Current

Bookkeeper/IT Consultant

Havird Tire Company
05.2014 - 02.2024

Master of Science - Cyber Security

ECPI University

Bachelor of Science - Kinesiology, Criminal Justice

Charleston Southern University

Similar Profiles

CREATE PROFILE
Kathryn Havird