Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Implement the business plan for area of responsibility by communicating goals and managing staffing. Scheduling, assigning duties and coordinating workloads in order to achieve facility goals. Identify associate, customer, and/or supplier concerns by listening, consulting with others when needed to determine corrective action to take or make recommendations in order to resolve. Supervise and develop associates and leaders in area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feed back. Teaching, supporting and modeling logistics, company policies and procedures. Identifying training and development needs, participating in the hiring, promotion, coaching, teaching, and evaluation of associates and leaders.
Responsible for entering workers' compensation claims. Reviewing medical only claims, sending out authorizations and setting up IME's. Reviewed bills, fee scheduling and posting payments. Also, responsible for printing checks for several different accounts and billing clients for services rendered. Answering phones, typing correspondence and all other aspects of customer service.