Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathryn Hensel

Monroe,CT

Summary

Dynamic professional with a strong work ethic and proven customer service excellence at UPS. Adept at conflict resolution and cash handling, consistently exceeding delivery goals while maintaining safety standards. Recognized for fostering positive relationships with clients and colleagues, enhancing overall satisfaction and loyalty. Committed to continuous improvement and teamwork in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Package Car Driver

UPS
12.2023 - Current
  • Ensured the security of packages by following proper loading procedures and locking vehicles when unattended.
  • Minimized delays due to unforeseen circumstances such as traffic jams or construction zones by adjusting route plans accordingly.
  • Participated in regular training sessions to stay updated on company policies, safety regulations, and industry best practices.
  • Assisted supervisors in resolving issues related to incorrect addresses or missing package information for smooth delivery processes.
  • Exceeded expectations for daily package delivery volume, consistently surpassing management-set goals without compromising safety or customer satisfaction.
  • Exhibited strong organizational skills while maintaining accurate records of delivered packages, vehicle maintenance logs, and fuel expenses.
  • Delivered exceptional customer service by addressing concerns, answering questions, and providing accurate information about package deliveries.
  • Demonstrated punctuality and reliability by consistently arriving at work on time and completing assigned routes within schedule constraints.
  • Fostered positive working relationships with regular customers.

Cashier/Bartender

Crispy Melty
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Served high customer volumes during special events, nights, and weekends.

Server

Fortunas Catering LLC
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Laborer

Jays Custom Carpentry
02.2020 - 04.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Promoted a positive work environment by demonstrating strong teamwork and communication skills.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
  • Bolstered team morale with a positive attitude and willingness to help others when needed.
  • Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Provided labor support to carpenters, masons and other skilled trades.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Mixed and poured concrete for variety of projects.
  • Helped with erecting scaffolding and ladders.
  • Worked on sites, installing roofs and other exterior components.
  • Helped with door and window installations.
  • Installed drywall, siding and other structural components.
  • Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.

Beverage Cart Attendant

Oronoque Country Club
03.2016 - 12.2019
  • Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
  • Managed closing duties by restocking items on cart and reconciling cash drawer.
  • Operated POS system to facilitate cash and credit transactions and refunds.
  • Assisted in training new Beverage Cart Attendants, sharing best practices for successful interactions with golf course guests.
  • Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
  • Implemented creative marketing strategies for advertising daily specials, resulting in increased sales of featured products.
  • Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
  • Greeted guests and inquired into beverage choices.
  • Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
  • Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
  • Coordinated with event planners to provide custom beverage offerings for tournaments and special occasions, enhancing overall guest experiences.
  • Utilized strong communication skills to relay important information between golf course staff members as needed.
  • Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
  • Streamlined inventory management with efficient restocking practices, resulting in reduced waste and improved availability.
  • Ensured proper maintenance of the beverage cart vehicle, conducting routine checks and reporting any issues promptly for timely repair.
  • Achieved safe food handling standards by strictly adhering to sanitation guidelines during food preparation and storage processes.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.
  • Navigated challenging terrain safely while driving the beverage cart, minimizing potential damage to both the vehicle and golf course property.
  • Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
  • Leveraged knowledge of beverage menu to make recommendations tailored to customer preferences, enhancing their overall experience.
  • Kept accurate records of sales and inventory, contributing to efficient restocking and financial reporting.
  • Contributed to welcoming club atmosphere, engaging with guests in manner that encouraged repeat visits.
  • Fostered team-oriented environment, assisting colleagues during peak times to ensure seamless service.
  • Assisted in training new staff, sharing best practices and tips for excellent customer service.
  • Provided personalized service to club members, remembering their preferences for future visits.
  • Promoted club events and special offers, increasing participation and revenue.
  • Monitored trends in beverage preferences, suggesting adjustments to inventory that aligned with customer demand.
  • Adapted quickly to changing weather conditions, ensuring beverage cart was appropriately stocked for day's needs.

Education

Bachelor - Sports Medicine

Branford
North Haven, CT
05.2015

Skills

  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality
  • Cash handling and management
  • Order taking
  • Professionalism and courtesy
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • POS system operations

Certification

Servesafe

Timeline

Server

Fortunas Catering LLC
06.2024 - Current

Package Car Driver

UPS
12.2023 - Current

Cashier/Bartender

Crispy Melty
09.2023 - Current

Laborer

Jays Custom Carpentry
02.2020 - 04.2023

Beverage Cart Attendant

Oronoque Country Club
03.2016 - 12.2019

Bachelor - Sports Medicine

Branford

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Kathryn Hensel